Abhimanyu
Friends and Family Family
2.0
/10
Reviewed 247 week(s) ago
Hotels.com verified review
Booking a stay at this property was an absolute mistake. I have stayed at numerous star properties but never have I ever experienced such indifferent attitude and total lack of hospitality at a hotel. The hotel is an adhoc dhaba let alone a star hotel. The bathroom shower broke and my child slipped and got hurt on the first day.The breakfast arrangements were absolutely pathetic with poor food quality and poor layout. It seemed as if no one was interested in paying heed to guest’s requirements. At first we were told the gum is open from morning till evening 1900 hrs but next day when I went during those hours it was closed. After so much efforts it was opened by an attendent but to my horror neither did the ac work and nor were there any arrangements for drinking water, music or towels etc. I wonder how they are managing this property. The swimming pool had construction work going around with the labourers staring at the guests which was impeding their privacy. I had booked the hotel for three nights but owing to such bitter experiences, checked out after the first night itself. After I checked out I was promised that I will be charged for one night and money for balance three nights will be refunded however its been four days and I am yet to hear from the property manager or his team about initiating a refund.
All in all this was a pure disaster.
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