Everything need to be improved Smell pillows room They have no parking next to the hotel The only thing they have very good it’s the people who works there

Beautiful place, great staff

Rooms was not sound proof Communication could be improved for the spa réservation Bathroom taps should be replaced Hopefully Staff at the lobby was service oriented

Excellent location right by Lake Garda. The only negative was that our room was located by the street side so it was extremely loud even closing the windows.

Hotel was nice and it is in a beautiful area. Very easily walkable to all the sights and nice restaurants and the available warm outdoor pool was a great way to relax in the evening

very nice hotel iin a beautiful town, perfect location

Spent a very pleasant week here. We chose it because of its proximity to the ferry terminal, and it was perfect for this. The hotel was great and we do recommend it. I'd have given it full marks except for the sulphorous smell of the thermal spa which permeates the public areas of one of the two buildings making up the hotel. It's not a show stopper, but it's something to be aware of. Many positives though - the staff were nice, as was the room, and also the dining room. Sitting outside on the terrace in the evening sunshine with a drink, overlooking the lake, was lovely.

Excellent service , great location . just the building is old and traditional so it can look a bit old fashioned . However I did enjoy my stay there

Staff was annoyed with any questions, very unfriendly and not at all customer service oriented. We asked for a bucket of ice and were told that next time they will charge us room service. Waiters at breakfast took forever to take an order. Breakfast was bad. Hallways were very run down and dirty.

Really nice hotel right on the waters edge in Sirmione. We stayed for 3 nights in a room with a lake view. If you’re taking a car then drop a line to the hotel who will arrange parking at a large car park about 300 meters from the hotel. It’s about £10 per 24 hours and you get a complimentary chauffeured ‘stretch’ Golf Buggy which delivers you and any luggage direct to the hotel. If you travel ‘light’ it’s only about an 8 minute walk. The ‘Lake View’ part of our room was an added extra which I wouldn’t bother with again as you had to climb out your bedroom and look over a brick wall to see the lake and over the 3 days we saw the lake morning, noon and night. Can’t decide whether room was a bit dated or fitted in with the decor of the hotel, bit of unsightly mould around the shower but other than that room was very clean, (maid was daily). Biggest issue but not the biggest deal in the world was the lack of plug sockets, 1 behind the TV (being used by the TV) and the only other one in the bathroom (!). This made charging phones etc a bit problematic. Hotel staff were helpful and super friendly. Included ‘Free’ Breakfast was buffet style with plenty of choice but omelettes and poached eggs etc came at an additional price. The outdoor pool and spa is in a separate building opposite with the pool being a bit tight for space, you’d do well to just turn up and get a sun-bed, yet alone 2. There are however alternative places to sit, the spa guy/girl are happy to get you drinks from

Great location - very comfortable and clean . All staff very attentive - thermal spa and wellbeing centre such an added bonus. Loved the whole stay and experience.

Fantastic location but very dated hotel. Its uniqueness is that it is 2 buildings across a pedestrian walkway with the main spa/pool facilities in one of the hotels. Staff not as friendly as experienced at other hotels.

Beautiful location if you entered the hotel it was quite and peaceful great Spa and excellent food and service

Love location and convenience to the dinning, beach and shopping. Friendly and helpful staff. Love the terme pool and spa.

A fabulous hotel with a lovely spa

Lovely stay Lived the thermal pool

Fantastic views across the lake from the front of the hotel. Room was modern and spacious and clean upon arrival. Breakfast was plentiful and staff were very friendly and welcoming. Pool was smaller than anticipated for the size of the hotel and number of guests present.

We’ve had a lovely time at the hotel. The hotel is located in the Old Town and perfect location on the edge of the lake. We chose a double aspect balcony room. Our room was in the main hotel building. The room was a little dated but very clean. Shower was powerful and bathroom had bidet. The spa and pool are situated across the courtyard and unfortunately there is a very strong smell of sulphur as you walk through to the pool. The service in the bar was pretty much non existent, so we chose to have a drink elsewhere before finding somewhere for dinner. The breakfast was included in the price and was very good too. Plenty of choice with some others choices for an extra cost. I would definitely recommend this hotel and would stay here again, but only in the original building. Rooms 2 and 3 are the ones with sun beds on the balconies and have a fantastic view of the lake.

Fantastic location, very nice amenities. Some.of the staff were more helpful than others, but the ones who went out of their way were terrific.

Great service