The beds are extremely uncomfortable and the AC turns on and off by itself and makes a loud noise every time it turns on, and you can’t turn the lights of the ac off either
Terry
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
I was given a wonderful room with a great ocean view on a upper floor. I had a couple of minor issues with the room that were not the fault of the hotel and they were promptly taken care of.
One that I did find that was unacceptable was that the internet went out every single morning. I notified hotel staff 4 of my 7 days about this. 1 day it was immediately fixed and I received a call from the front desk telling me that. The other 3 day the front desk staff acted like it was something that never happened before. As someone who was traveling alone from out of the country. I relied on the hotel internet to communicate with in country friends who were coming to pick up. Needles to say that on my last day. The internet didn't work, I notified the front desk staff. 2 hours later there was still no internet. I had to turn my roaming on on my phone. This cost me extra money and frustration.
The evening shift front desk staff were an absolute treat. They were so nice and helpful. I can not say enough good things about them.
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Marcus
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
We stayed here a few times already because it’s beachfront and close to lots of dining options, groceries, and pharmacies. Comfortable room with king size bed and gorgeous views!
Antonio
Business and Leisure Family
2.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
The hotel is not organized ever time you ask for Sam thing they has to send to two people people first them the give you a tower or any item ! The break fast has nothing ,no caputino machin , no toaster, everything is to tip !
Adrian
Leisure with Partner
6.0
/10
Reviewed 97 week(s) ago
Expedia Group verified review
I had to replace room keys twice as they won't open the door, finally, I was changed to another bedroom.
Staff looked like overwhelmed.
I paid for breakfast at the restaurant, it was not bad, but expensive for the quality and variety of food.
Thiago
Leisure Family
2.0
/10
Reviewed 137 week(s) ago
Expedia Group verified review
Terrible experience very old hotel with very rude people hotel horrível velho cheio de ferrugem e mofo, difícil falar se o pior foi o hotel ou os funcionários, pareciam que estavam fazendo um favor um local para nunca mais ir reservei 5 dias fiquei um horrível e ainda nao e família friendly fiz a reserva p mim minha esposa e meu filho mandaram meu filho dormir no chao pq n tinha cama ai deram um lencol e um travesseiro
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Jonathan
Business
8.0
/10
Reviewed 163 week(s) ago
Hotels.com verified review
Parking should be free and not charged
Nugucci
Business
2.0
/10
Reviewed 239 week(s) ago
Hotels.com verified review
Steer clear hotel staff have zero personality
Eddie
Leisure
8.0
/10
Reviewed 302 week(s) ago
Expedia Group verified review
Great location, beautiful ocean view, good breakfast, but a/c didn’t work well
ROMULO
Friends and Family
10.0
/10
Reviewed 303 week(s) ago
Hotels.com verified review
Always a great hotel and friendly staff!!!!
Verified traveler
8.0
/10
Reviewed 304 week(s) ago
Hotels.com verified review
Wi Fi Service only at loby area
Verified traveler
Friends and Family
4.0
/10
Reviewed 306 week(s) ago
Expedia Group verified review
I checking 8:00 PM on Saturday . Expedia didn’t sent anything to the hotel with my payment and the receptionist was ask me about my email confirmation. I wasn’t suposse to confirm that . The Expedia supposed to sent my reservation to them. The guy was rude with me. He sad if I’m not showing the reservation i ll be charging at my credit card the full amount... he went to my door and said that. I never had problems like that to checking at hotel’s. Any way...
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Verified traveler
Leisure with Partner
4.0
/10
Reviewed 341 week(s) ago
Expedia Group verified review
No internet, break fast tables no clean, room acceptable but could be cleanner
Mitchell
10.0
/10
Reviewed 341 week(s) ago
Hotels.com verified review
The Hotel is in a Nice quiet area, the Beach does not get very crowded, the Balcony Ocean Views are great. The Hotel does not have in room coffee makers, They do not have in room nor do they have Ironing Boards and Irons. There are a lot of local food places one short walking block away.
joseph
10.0
/10
Reviewed 363 week(s) ago
Hotels.com verified review
excellent professionalism and location
Tamara
10.0
/10
Reviewed 368 week(s) ago
Hotels.com verified review
Fantastic location by a very nice beach and a lot of great restaurants.
Muhammed
6.0
/10
Reviewed 402 week(s) ago
Hotels.com verified review
We we greated with the absurb parking value of 100 reais per day. To leave baggage also 10 reais. Front desk reception was poor as they looked irritated. Room was ok with good view. Breakfast needed more options for class of hotel.
MOHAMED
8.0
/10
Reviewed 467 week(s) ago
Hotels.com verified review
very good
MOHSIN
8.0
/10
Reviewed 467 week(s) ago
Hotels.com verified review
fantastic
Rodger
8.0
/10
Reviewed 497 week(s) ago
Hotels.com verified review
The hotel was in a great location with miles of awesome beachfront. We came primarily to be near to surf breaks in Barra but also experience some good nightlife and local food. It was out of the hustle and bustle of Central Rio but close enough to access the all the good tourist spots.