Exelent service

Room was spotless, staff were excellent and included breakfast was great.

Clean room and good food

Excelente servicio atención ubicación limpieza me encantó

Probably the worst shower I have ever experienced in any hotel. Zero water pressure. Totally unacceptable for a hotel with any stars.

Nice hotel, great location, friendly staff, super breakfast.

Nice experience for the price but one night the room was too cold for me I think the heating was off.

Worst experience in staying in a hotel, I cant believe how poor the condition is. The noise levels wear unbearable, thin floorboards and walls. I could hear the other guests alarms go off 3 days in a row. When they walked above, it was as if an elephant was walking above. The room which i was given was a floor above the restaurant, however I could hear the shouting and clapping of guests for an event they were hosting which lasted to 10pm. Reception advised that dinner was being seved to 10pm, but when i went to the dining room I was refused to be served because of the event. Reception failed to communicate this and didnt know the event was going on, which meant I had to leave in the heavy rain to search for a restaurant that wasn't busy. The alternative as I was advised was to wait 2.5hrs to after 10pm to see if it was possible to be served post event. On top of this, they dont practice sustainability. I used a soap once to wash my hands, when i entered the room after housekeeping attended, it was thrown away and replaced with a new packet to open. The toilet roll which was also full had been replaced with a new one. The position if the window meant that guests in other rooms had full visibility into the room. Additionally, I had to carry my own 23kg suitcase up a small flight of stairs as they faul to mention that after you go in the lift, the rooms have a small set of stairs. No offer to help provided. Guests next door, shouted early with no regard for others. Appaling.

Hotel is well-located and easy to walk the area. Excellent!

We've really enjoyed our stay here. The facility is well maintained, very clean, and comfortable. Staff are very helpful.

We had no hot water. The hotel room was beautiful, with windows all around. We did expect hot water at a Radisson. The front desk was not helpful and just had me write my complaint in a book. Also, I booked this hotel because of the free airport shuttle, which now costs $25. Very dissatisfied!

Convenient to the center of Puerto Varas. However: We paid for 2 superior rooms - they put us in 1 superior and 1 regular room - a rip-off. I found the old motel smell very strong - it was cold when we checked-in and all the windows were closed. With the windows open the smell was less. The carpets were very thin - which felt cheap. The floor hadn't been levelled before the carpet was laid and there were some big dips in the floor. The heating had a will of its own - it could be cold and it wouldn't come on and on a mild morning it did come on. Breakfast was included and was average. Parking on the site was tight but we could usually get a space.

Very good hotel and very close to the center. They also provided lunch boxes when we missed breakfast due to out early flight. Some areas at the hotel are only accessible by stairs but we managed.

Good hotel for a 2 day stopover in Puerto Varas. Comfortable bed and decent linens. Room was a bit on the small side and got hot with the afternoon sun. Breakfast buffet was very good. Staff polite and friendly. Would recommend.

Old hotel, poor sound insulation in the rooms. Location and breakfast is perfect. Good service

A great value for money choice. Good location, confortable rooms, great breakfast and a historic touch, for a fair price. Some rooms are better than others, so check your room or options.

Excelente hotel, buena ubicación, desayuno variado. Buen trato del personal.

Hotel para una noche. Fuera de ahi escogeria otro lugar.

Excelente atención

We always come back as it is the best value for money option in the area. Great location, parking, views, service, breakfast. This time, the room we had was a bit small and in need f some extra furniture, but overall a nice stay.