8.8
Very Good
From 899 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.0

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Traveller Reviews Sheraton Puerto Rico Resort & Casino

Number of reviews per page
20
40
Top reviews
stephanie d
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

From the front desk staff to the restaurant staff, we felt so welcomed Every aspect of the hotel was great. Thank you again Sheraton Puerto Rico for an amazing stay!!!
Ayat
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great Location. Great Service
Gualberto
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The Sheraton Convention Center is a quality hotel with excellent amenities and dining options.
Kent
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

My husband and I stayed at the Sheraton Resort & Casino for 6 nights. We have amazing memories from our time there! The room was fairly spacious, view was good of the bay. Room was quiet at night. Pillows were not comfortable but that could just be a preference thing. Pool area was wonderful!!! Christian and Marbin were our bartenders and they were fabulous! By day two they knew who we were and would have our drinks waiting for us by the time we got up to the bar area! Plenty of shade and sun areas on the pool level. Concierge was very helpful when we needed them. We loved the free shuttle to Old San Juan and used that service occasionally. We used the Coffee shop a few times and the options were good. We didn’t like Choices restaurant. The food was over priced for the breakfast we got. My eggs were rubber, I asked for over medium eggs. I couldn’t even cut them! Our event was held on the second floor and we used many of the rooms there, it was beautiful and the food was amazing every day for our event. Staff at the entire resort was the best we have seen while traveling! If we ever get back to PR we will stay here again.
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Vivian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I was happy with the shuttle service, convenke tly across from shopping center
Manuel
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

A
Kyle John
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great Hotel, definitely going again
MARY
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent location
Krysten
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great hotel! Convenient location.
Shiren
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Beautiful Hotel, Excellent location
Vivian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great service
Carlos
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very Good
Christian
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Hotel says is pet friendly. They charge for the pet stay and a cleaning fee additional. At the checkout they charge me $500 because they said that the carpet and mattress were damaged but they didn’t let me go to the room to see the damages. We tried to argue the damages but they said that the room is lock for cleaning purposes by another company. When we check in the carpet and sofa had stains and the room had a weed smell.
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Philippe
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Sheraton is a nice resort with a Casino an ok swimming pool and Gym. Convention center area is live with plenty of restaurants at walking distance. Not beach front but a short drive to Condado and Isla Verde as well as Old San Juan. Note there is a construction next door and it gets noise from 7:00 AM particularly on the rooms towards that side of the building !
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Christian
icon- Family
Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The Hotel says is pet friendly. They charge for the pet stay and a cleaning fee additional. At the checkout they charge me $500 because they said that the carpet and mattress were damaged but they didn’t let me go to the room to see the damages. We tried to argue the damages but they said that the room is lock for cleaning purposes by another company. When we check in the carpet and sofa had stains and the room had a weed smell.
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Rafael
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

First time stay very nice all you needed can be provided will stay again for sure thanks .
Kerri
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Absolutely would not go back for the casino. Period. Very limited table games. Only blackjack, no poker tables
Johnnie
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The overall property and staff are awesome. They work very hard. The food is pricey and doesn’t always deliver for the cost. However, I would stay again and just voice my concern. They are very responsive.
CARMEN
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great experience
Manuel
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The bed are a killer
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