Overall Ratings & Reviews Holiday Inn Express & Suites CHARLOTTE SOUTHEAST - MATTHEWS, an IHG Hotel

Great place to stay.

Staff seemed a little overwhelmed. Lots of kids there making a ruckus late into the evening. Tried to get the staff to intervene but they were overwhelmed by late night check ins so I had to address it myself as we needed to get some sleep for our early morning wake up. Probably need to explain to groups about the expectation for quiet hours after 10pm.

All expectations met.

Good

The beds are so comfy and the rooms and clean and modern. The breakfast is also delicious!

Everything was very good. I have one question. Is the indoor pool a salt water pool?

Well-maintained property. The bed was very comfortable and the showers had great pressure. My personal must-haves. The traffic in the area was a challenge but the surrounding are had everything you could possibly need.

The beds were very comfortable

Friendly staff and clean room and lobby. The breakfast was great too!

The room size was great, convenient large parking and overall good amenities. If you stay here, get ice cream at Kelly’s nearby, it’s a dream! The rooms

I don’t like the sorry shower heads used and the lather-less Dove soaps.

The staff were excellent! We had a very stressful beginning of the trip by leaving all of our luggage at home, but the front desk staff did their best to make things just a bit better. They were lovely.

We love it but no housekeeping

I liked this hotel, it was quiet and the rooms were well appointed. Breakfast was great but would have appreciated some bacon. The only thing I did not like was the TV was an older version so there was no ability to log into Netflix or other streaming apps. The staff were very friendly and conversational.

Good costumer service

We like it cooler at night and the AC wasn’t cooling the room off.

Breakfast was amazing. Staff very helpful. Room one of the most comfortable, well laid out Ive ever stayed in.

It was nice loves the space

Dead flowers outside. First clerk behind the desk didn’t welcome me or look at me until she was done looking at her screen. An initial acknowledgment would have been nice, I’m happy to wait a few minutes.

The place was clean staff friendly and helpful