Does the job. Pricey for what it is, but few other options so well located

First impressions wasn't too bad. However, upon looking around the room, I soon noticed somethings. The floor was all stained and I didn't feel comfortable walking around in my socks let alone bare feet. The bed felt soft at first when I sat on it which I enjoy a soft bed, but laying on it you could feel the springs starting to come through. The bedroom area felt like it just needed some TLC, a newer TV wouldn't go a miss either. The beverage facilities wasn't bad though, although I had to go to reception to get a bottle of water, as the bottle in my room had been used! glad I noticed! The main thing for me though is the shower was *putting it politely* abysmal. The water temperature fluctuated every few seconds, the shower head was squirting out in every direction but where you wanted it to. Wasn't happy unfortunately.

The staff are great . The property is out dated and could do with a refresh plus provision of at least breakfast !

The place is not easy to find and I had to call to find out exactly how to reach the car park:the member of staff was extremely helpful I arrived before check-in time and asked for the toilets only to be told there were none available in the reception area at all, only in the bedrooms to which I did not have access. I was directed to Costa next door. The room was clean and functional and worth the £70 charge

Nice & cosy & good location

Convenient spot

Staff were friendly and helpful. Old TV, bed was ample and comfortable, kettle, iron, hairdryer all available. Heating was a problem on the two cold nights we stayed.

Clean rooms. Friendly staff. Lovely stay, thank you

Nice size room and great location. Really easy to check in and free easy parking

Lovely location with a nice garden. Clean and spacious. Modern amenities. Great location and great value.

Last minute booking which was extremely good value (I usually have to pay much more in Berkhamsted) and very convenient for the station and my destination.

No problems

A lovely location, nice staff and great value for money! Good parking.

It was lovely and clean and friendly service

A disappointing stay. Room small (despite paying for upgrade), aircon unit not working and small fan not sufficient for hot room. Decor drab and uninspiring. Stairs up to room smelt stale and walls needed repainting, carpet badly soiled. Fan in bathroom switched off, but when climbed up to cupboard to switch it on the noise was excessive. Limited hospitality tray. Having stayed a week ago in another part of hotel where it was more looked after and rooms a better size (with 2 opening windows which created airflow) we were disappointed

Easy check-in, clean spacious room . Great location with easy access to shops and restaurants

Check in smooth and welcome genuine Nice room Fan especially welcome Lived having windows which opened

The air conditioner was broken and couldn’t sleep because of heat.

Room was like a sauna, air conditioning was broken and replaced with 2 fans that didn’t do anything. Eventually relocated to a colder room.

Lovely receptionist. Quickly checked in. Everything is within walking distance, especially the M&S food hall. Comfy bed, and overall clean. Some things are a bit dated, but nothing to worry about. I would stay here again.