Overall Ratings & Reviews City Life Port Hotel

easy location to port and airport. nice people and waited for me to come after hours! clean and nice room for the price.

Great location for ferry port and central bus station access, but a bit of a walk from the main city center. Also not very many dining or shopping options in the immediate area.

Very close to port and bus terminal

The room was small but spotless and the bed was very comfortable. I found a great Taverna 5 minutes walk away and it's 5 min from the bus station and 10 min walk from the Port

Great staff and comfortable mattress

It s a budget hotel centrally located close to the port. It is not boutique by any stretch of the imagination. It is small, clean and adequate for a budget conscious traveler.

Was suitable for one night as close to airport and early flight in the morning. Friendly staff. No complaints.

Very helpful staff with check in

Walking distance to old town

This property was atrocious. We went to checks in and there was billed proof glass at the counter, a huge panel of security monitors visible in the lobby and it is on a terrible street. I attempted to give it the benefit of the doubt and when I went upstairs the hallway has wires dangling from what appeared to be a ripped out security camera. The room was dirty as is couldn’t even use the restroom, I saw evidence of bed bugs and there was literally a window that showed into the room from the hall that passing guests could look in. We were in the room 1.5 minutes bf immediately leaving and notifying reception we would not be staying bc it was dirty and unsafe - they refuses to reverse the charge they made just moments before. I immediately booked another location and filed a charge back. DO NOT BOOK HERE. You have been warned

The staff were the best. So helpful and knowledgeable and friendly. The area of town wasn’t the nicest. It was a short walk to downtown, buses to everywhere, the old port, and the cruise ship terminal. The hotel was clean and quiet.

The location was perfect for the ferry. The beds were uncomfortable, it’s on a busy street, and the bar was not particularly accommodating. Our room was not ready and we had to wait over 30 mins for it despite arriving 2 hours after check in time.

None

Fantastic. Dubious at first, but probably the closest thing to an airport hotel, with good basics you can’t take for granted in Crete, like a hairdryer, great AC, extra towels, and it was scrupulously clean. Close to pharmacy, bakery, supermarkets, and the divine restaurant Taverna Vardis. Luggage storage, a cafe, nice patio kind of lounge for drinks even if facing the main road. Offered a breakfast you order the night before. For the breakfast, they set your table and have it waiting at the time you select. Good food, French Press style coffee. My mother was discharged from the hospital (hip replacement) straight to the hotel and they were SO helpful. Gave us privacy and support where we needed it. Tiny lift but worked a treat.

Great little hotel only problem was no hot water

The staff was professional and helpful. Everyone wore masks and hygiene was a top priority. The rooms were clean, cool, and quiet.

We liked the bed and the balcony. Their elevator is a tad small.

Hotel did not live up to expectation. Not like the photos. Gave us a room we did not book (we got a smaller one). The bathroom was tiny and as a petite woman I barely fit in shower. My husband struggled. The staff were not helpful. The lift was small and we could not even fit a stroller in there. Not once did the staff offer us any help taking it up or down staircase. Moody staff, Mis sold us the room and no apologies or remorse at it. Definitely would not recommend

There arev 3 main problems. It is on the busiest street in town. All forms of vehicle roar past ALL 24 hours. Plus its on a hill so they upshift or downshift. Plus the airplanes turn here ALlL the time. You get a huge roar that shakes the room. Plus neighbors and outsiders can be loud ALL the time. I got no sleep. You are not close to the water. A gas station and warehiouses are in front of you. My room also had a telephone pole in front of my view. I have pics and video of all of this. Also the plumbing is bad. They ask you not to flush your tp. Plus the bathroom is awful and tiny. The reason they wont submit a pic. You can touch the walls length wise. Width wise you can touch with one arm. It hasnt been renovated either. Plus the sceptic odor doesnt stop. It also gave me a burning throat. Not sure if it was the ac blowing right on me or sceptic posoning or somebody sick entrerring my room or contaminated linen. Nothing else i did or ate seems to be the cause. Stay closer in town. It was safe. If you stay here dont pay extra for a view. You just get more noise. I also observed another guest have some issue with the parking. Wifi was good and the bedroom was in decent condition. Bus stop was right outside.

This hotel is well situated for Heraklion port. We were able to walk to the port for our early morning ferry to Santorini. The hotel was clean and staff very helpful. We were in room 101 which is directly above reception and a view of the port. My only comment would be is that the bathroom is tiny. But hey ho that’s the Greece we love.