They were very helpful and accommodating. The room was lovely. Hotel was clean and had a nice little pool

Very central to the Medina and Souks.

The Riad is clean and Rashid and his team were lovely and welcoming at all times. They advertise soundproofing which I assume are the shutters but they are not effective. However a Ria is basically a funnel which amplifies sound - it didn’t affect us too much.

our host rashid was so helpful and his english is excellent! we’re so lucky to have his help with dinner, spa and excursion reservations. we had a great time at every place he recommended :) our flight was canceled and they were able to accommodate date us for an extra night. it really feels like home away from home!

Booked a room the address is hard to find if impossible. I called the ad said he has parking included I called to find way to the house and where to park. He replied. He can send me the another area and. Would like to be paid extra and in cash. I just wanted to go in and wash up so instead of giving me better directions he starts the trying to upgrade. I just wanna know how to get there. Needless to say I never found the place and rented at a place called just V hotel and spa. It was amazing. Sad I Part is I want a refund and why is Expedia advertising for these guys

Very friendly road in local area, just a few mins from the Souks, about 10-15 mins walk to main square. Very friendly helpful. Up a few small passageways. Relaxing Very quiet at night.

Lovely traditional riad. Friendly staff and great location for exploring Marrakech.

Beautiful Property. Great location. Wonderful and friendly staff. Will stay here again. I loved every minute!

Overall I am happy with our choice, I have to say location is little hard to find and it’s tricky specially if it’s your first time visiting this town. Also I wish they were offer us something to go for breakfast since we were leaving around 7:30am for our Sahara tour! I did not think about that till I heard other Riad offered to their guests. That would make me more happy than just tell me no breakfast since you are leaving early.

Riad well located in the Medina. Staff is very attentionate and helpful and can provide support to organise excursion in and out of town. Rooms are spacious and kept very clean. Would recommend it for a stay in Marrakech.

It was a pleasant stay. Ali and Janess are very humble and kind people. You will have to speak a little French if you want to speak to Janess as she doesn't speak any English. Ali is very supportive and tries to accomodate as best as he can. The hotel is very clean and I will possibly go back. If you want accomadation near the medina, stay here, however be prepared to pay a small fee to one of the lads that will help show you were it is situated as it down a few cobbled streets. Once you find it, you won't get lost again

Excellent Service. Ali is a very polite and amazing person.

Bottom line: we would definitely be happy to stay at Riad Louaya again. You need to be aware of what you're buying into when you choose to stay at a riad, which is to say that you shouldn't expect 5-star hotel luxuries and sterile, ordered perfection. What makes Louaya charming is the slight roughness around the edges. That said, the location is wonderful: well within walking distance of all the main attractions. The staff couldn't be friendlier and more attentive. The decor of the rooms is charming and romantic. The breakfast is excellent. The evening meal - which we had once - was very good. The terrace is perfect for catching the sun. And the whole place just has a relaxed, welcoming, family-run feel. Two things to bear in mind. As this is an old-style riad, privacy in the rooms (as regards sound-proofing) is not amazing. However, there is minimal noise from the outside world. Lighting in our room was a touch on the dim side. However, overall, we throughly enjoyed our stay here and were sorry to leave.

Amazing Riad. Beautifully decorated. Great roof terrace. Truly stunning little hotel. Above all the staff were fantastic. Very polite and very , very friendly. Amin and fellow staff were great and I really enjoyed talking to him. His English is extremely good. The owner and staff really have put a lot of effort in making this place a lovely little peaceful haven, and I wish them a great future. Thank you so much.

We stayed at this Riad on two occasions on our trip and had a great time. There are many advantages to the Riad, great location to all the sites, really helpful staff and a peaceful environment to relax in after a busy day sight seeing. The Riad is a little shabby looking but i think this gives it character, and the rooms were very comfortable (if you like hard beds) and clean. We had really nice bathrooms attached. Free breakfast was simple but lovely to eat under the orange trees. Roof terrace is a relaxing space to read a book and chill. I would highly recommend to stay here. However, I would suggest getting a room upstairs as the room on the ground floor has a shared bathroom and could be a little noisy. Please note the Riad is difficult to find the first time, but luckily we had written down directions from a previous review. Directions are, get dropped off by taxi at the Dar el Bacha and then cross the road and walk past the restaurant Majana on your right and take your first right. follow this round and take another right and walk to the very end of the narrow road and turn right. The door to the Riad is the first on the right number 24. Enjoy!!!!

Lovely Riad and had a very enjoyable stay. The staff were so helpful and friendly! Our room, the Jamine Room, was lovely and very clean. The staff cooked us dinner one evening which we ate on the roof terrace - would highly recommend.

My boyfriend and I stayed in the Riad Louaya in January for 4 nights. The Riad is lovely, staff are very friendly and helpful and the rooms are great too! For the price, the hotel is perfect. Its not luxury but you have everything you could possibly need and there are little local stalls and the souks close by for anything else you might want. The staff working at the Riad were great, they went out of their way to help us, give us advice, share their knowledge and make our trip special. They were definitely the highlight of this hotel and we would return to Riad Louaya because of them!

We stayed at this hotel just for one night, and was disappointed from the first minute. The stuff didn't speak English at all. But it wasn't the biggest issue, it smelled so badly in there as during our staying they were cleaning sewers. Plus we had breakfast included, but when we were living (at 8 a.m.), the girl that works there were still sleeping, so of course we got no breakfast. It was even hard to get her up.

The Riad itself was lovely, really clean and rooms were a good size. We had to ask for a fan the second night as it was so stuffy in the room- but 35 degrees so expected! Bathroom in our room wasn't ensuite which I think should have been mentioned when booking, but it was ok, good size and clean. Riad when first arriving was hard to find but lots of 'willing' people to take you there subject to a good price!! Good location. Unfortunately in comparison with the other Riads we stayed at, at the beginning of the trip the service here was bad from staff. We weren't welcomed and shown around, or pointed out where we were on the map, told how to get in/out the riad etc, from our experience this seemed to be the norm in other riads! We arrived feeling a bit lost really! The people looking after the riad were young and had their T.Vs/laptops on full volume most of the day and night, whilst yes during Ramadam there was not much consideration to their guests. Breakfast was stale loaf bread and microwave pancake things. Unfortunately there was a language barrier with the staff, which is fine, however we tried our hardest to communicate including using a translator on our phones to ask more complicated questions and they just seemed amused at us. Alas a disappointing end to the holiday.

Pros - Lovely riad, excellent value for money, friendly staff, convenient location, nice rooftop terrace, nice breakfast.. Cons - bathroom for the Ambre room is across the courtyard, have to leave the key in the door of the riad/with staff, impossible to find for the first time (if arriving by taxi - get dropped of at Dar El Bacha and then cross the road and walk past the restaurant Marjana on your right and take your first right - follow this round and take another right and walk to the very end of the narrow road and turn right - the door to the riad is the first on the right - Number 24).