Very friendly staff. Polite and helpful, made me feel very welcome. I asked for a plate and cutlery and he brought it with him while on the way to my room. Parking was available and there is a very good feeling about the place. I was also introduced to the owner and he was very welcoming, telling me to ask for what every I needed. All I needed was to have my Chinese , shower and sleep. Room was good, clean with lots of complementaries. I seriously recommend the CCH for anyone visiting Chester. Its is very close to so many Restaurants and Bars, the train station and the city centre. Hoole is a lovely part of Chester.