Very good staff helping and very kind just a bit away from Metro

Thr hotel is located about 40 minutes drive away from Shanghai Pudong airport. We were only staying one night so this was OK and can’t comment on ease of access to Shanghai via public transport. The check-in process was easy. The reception person was very friendly and helpful. The room was OK although the power supply tripped when we had the kettle and the lamp stand on at the same time. The man on reception came to our room quickly and tried to resolve the issue himself. Eventually we were given a new kettle and we resolved not to use both items at the same time. The hotel was dated decoratively. The best bit of this hotel was breakfast which was superb with every appetite catered for. There were some great cafes nearby. One we enjoyed enormous platefuls on home made noodles with beef and vegetables for around £4 each.

very nice

It's good, but still have improvement margin.

This hotel is in advanced state of neglect. Its probably seen better days. Staff speak nearly 0 English. Breakfast is a mess. Restaurant not big enough for number of guests. You go get food and when you return to your table it has been occupied by someone else. Staff dont make any effort. Food runs out at 9. Gym floor is like an abandoned haunted hotel. Reminds me of Stephen King's "the shining". Change room renovation never finished and place is abandoned no place to shower. Room temperature control doesn't work and room is always too hot and impossible to sleep. This place is best avoided as the price isn't even good.

The hotel location is close to a nice expat area which offers many nice places, restaurants and bars to visit. The service was very good. I asked for several things like more bottled water, towels, etc. and they service took care of everything right away. The cleaning of the room was good. I really enjoyed the selection of the breakfast buffet. Overall I enjoyed my stay at this hotel very much.

Overall, I enjoyed my stay at this hotel. My booking said that I am eligible for dinner too which I had to negotiate in the beginning and first they were hesitant but granted me this service. In the end I got what I booked. The cleaning of the room was okay and there are minor things which I noticed that were not made or taken care off. The breakfast has a nice selection of food and the service there is good.

My first review on hotels.com and I have to. This hotel is not so valued for money compared to the others in the same area (commercial district I suppose). The room is pretty spacious with proper condition, quite clean overall. However, breakfast is quite terrible especially when you need to add a significant amount of money. The only thing that was good was the freshly made fried eggs! Gym was bad too with the minimal basic equipment. When I arrived at 7pm, the lights and AC were off and I had to turn on everything myself. It was probably the worst hotel's gym I've ever been. Last but not least, the customer service and attitude of SOME of the staffs here were quite terrible. This is a 4-star hotel so I should expect the same level of service as it should be. With this budget, please choose another hotel nearby (where there are plenty of options).

I stayed in this hotel many times this year already and everytime it's been great. It's quiet, not too far from century avenue and the staff really do their best to help if needed.

Overall the stay is good, however, the facilities is aging.

The hotel is ok and I booked because the Regal Brand. However, some of the staff are quite new and certainly did not live up to the standard. And no shuttle bus to Pudong airport as advertised.

I had a wonderful stay over there.

Everything is great except that a cockroach was found in the cabinets under TV.

A great place for Pudong, relatively close to airport. Quiet. Nice breakfast buffet. The best part is the very friendly staff who were very approachable and proactive in their service.

Comfortable room, warm greeting staff. Nice area surrounding there.

The hotel was clean and the rooms were comfortable. The staff were great. The concierges were very helpful in making sure we were able to get the taxi to the right destination. My only complaint in the main areas of the hotel (lobby, bar area) the heat wasn't turned on. I had to actually wear a jacket to the main lobby to sit and have a beer and something to eat. The main areas were quite cold. I would stay here again.

A decent value if you need a hotel in this area. Comfort and cleanliness were good. Breakfast was fine. A problem was that I thought since it was close to PVG it would be great, but traffic in that area is HORRIBLE; the location probably added an hour for only 8-10 miles extra. As well, the massage was bad (really needed one after 25 hours of travel to get there). Save your money.

Very clean and comfortable hotel. The bed is wonderful and you can pay 48RMB ($8) to warch 24 hours of movies. The room also has an 220V adapter for Apple computer. (This is NOT a converter!) The staff speaks English and is willing to help you. About 30 minutes by cab from Pudong Airport. (200 RMB). Nice breakfast. Starbucks is across the street.

black mold in shower on arrival and never cleaned during stay. remote location, quite a trek by taxi and far from any metro station.

Nice Hotel but it is not as close they said from the Pudong Airport