Despite renovations taking place everything was as it should be 👍

Hotel is under construction. No access to lobby except through parking garage. Breakfast dining facilities were relocated to a conference room. Rooms do not have AC (disabled) and the rooms get hot. They provide a fan, but the window to the outside opens only a crack due to safety cord. Terrible nights sleep with stuffy heat in the room and road noise and loud drunks in the late evening. Food service was questionable. Rooms were not consistently stocked. 3 couples had varied amenities or lack there of on the same floor. If the hotel is going to be in a remodeling a discount should be offered for those staying in the old rooms and putting up with the many inconveniences. Definitely not as represented in the offering.

Breakfast was excellent great choice of food

Fantastic location very close to city walls and beside the river. Hotel was undergoing renovation in June 2025 as it is becoming a Hilton property. This was my second stay in 7 years and I hope the friendliness and reasonable pricing does not change. Parking is under the hotel in a very well hidden and small area. If you get a spot you will not want to move until check out. Parking an SUV would be quite a challenge. I hope to come back to this hotel one day.

The staff was extremely helpful and courteous! Made our stay very enjoyable!

Beautiful location- but they are in the middle of construction so it makes it awkward to access the lobby - need to use the lifts all the time

Great location, friendly staff clean rooms. The bar is a great place to relax after playing golf. We’re seeing the city.

Had a good nites sleep

I had booked deluxe double and was given an upgrade to a suite on seventh floor was delighted with it. It was really comfortable

Under repair. Didn’t get Hilton Honors points. Great staff, though.

This property is undergoing an extensive renovation however, there is no excuse for dirty cutlery and no attempt to replace when pointed out. Also coffee brought no milk no condiments on the table. Waitress just seem disinterested. I know it’s going through a refurb but they could try and show a bit of warmth to guests. Also bar service quite slow and no urgency to serve waiting guests. Should be transparent on £14 parking fee when making booking.

Thank you for a great stay

Great location and views from upper floors. Parking wasn’t easy but check in out was.

We stayed 1 night when in Derry for a wedding. The hotel is extremely dated, although undergoing renovations as recently taken over by Hilton’s Doubletree brand. Our room was large and served its purpose but overall not terribly soundproof leading to a disturbed nights sleep from children being left to run wild up and down the corridor. Contributing to the poor nights sleep was the uncomfortable bed and pillows. Breakfast was a good offering in a room that will be lovely once renovated.

Had I known in advance of confirming the booking that renovation work was being done, and sawing and hammering would start at 7:30 in the morning, I would not have stayed here. A complimentary drink on offer didn’t compensate for the annoyance.

Didn't like anything. Gross and dirty. Really Really tired

Under Renovation but very nice

The food and staff was so amazing no fault there. It was £14 to stay in there under ground carpark which i believe should have been free as we paid a lot for the room. The hotel room itself was very extremely dated. It couls definately do with a freshen up. It had no fridge or no water for the kettle. We were there on a birthday trip and we were so dissapointed with the room. My son loves a bath as we jave a shower at home so when away he loves a we bath and it was not possible as the bath and tiles were all mouldy. The hotle is situated fantastic in the middle of everything right beside guild hall and all the shopping centres etc so location is brilliant. Location, food drink and staff is fab pity about the hotel room such a let down.

Under construction but good stay overall

Under renovations, which was not properly highlighted before we booked. The service at breakfast time was very poor and the coffee was lukewarm at best. Very disappointing breakfast. Bar service was poor as well. Facilities was very good though just a pity about the coffee in the morning