Overall Ratings & Reviews Holiday Inn Express & Suites SYRACUSE NORTH - AIRPORT AREA by IHG, an IHG Hotel

AFTER BEING OUT OF OUR ROOM FROM 6:30 AM TO 5:00 PM WE RETURNED TO FIND OUR 2 ROOMS HAD NOT BEEN ATTENDED TO AT ALL. BEDS NOT MADE, TRASH NOT EMPTIED AND NO FRESH TOWELS. VERY DISAPPOINTING EXPERIENCE.

Great stay with great breakfast and great accommodations!!

Very spacious room with comfortable beds

Everything was very good except: 1) The suite we rented did not have a safe where one could store important documents or valuables. 2) The king bed was very soft and unsupportive, so we woke up everyday with back pain.

Excellent service, quiet room, upgraded coffee

Staff is great! Place could use a little updating. Parking with boat was a little tight. First come first serve.

Great people

Everything went well

Needed an extra nice to rest and it was a perfect fit. Nice and comfortable.

The room was kind of dank and damp, likely due to proximity to the pool. The furniture was stained, and the bathroom showed signed of rust on the metal.

Very quick and easy check in and check out

Staff at front desk is amazing

Liked the location next to Cracker Barrel for dinner.

Great clean spot friendly staff

Overall great experience

Always a grest stay we we pass through. Service and accommodations are perfect

Had a great staycation kids loved the pool.

Haley and Trinity welcomed us to the property and provided caring service to us. They are superb ambassadors for the Holiday Inn in Cicero, NY The breakfast area was well stocked , clean and pleasant. The woman in charge was excellent in its operation. Housekeeping staff was friendly and very helpful. Inn was near everything that you might want( stores, restaurants and in our case a community hockey center.

Very clean and friendly staff

Overall a great stay. Helpful and polite staff. Room was clean and comfortable. Breakfast was great!