Excellent

Clean apartament, good location and good size of the room

Room was clean and bed was comfortable. I had a challenge with the heat as the room was kept particularly warm, and the remote seemed to have little to no impact. Still, I would stay there again as it was good value for $$$.

Need maps and local information about the city. Clear info about maid service. Location was good but not a 5 star. Still had to walk quite a ways from city center. Very nice gentleman met us and helped us with arrival. Better description online.

Wish they had a front counter with a human behind it so I could have maybe checked in early or left my bag here early. Just the machine that prints your card and tells you nothing about where your room actually is. Location is perfect, walking distance to old town or Vinohrady without being crushed by tourists. Shower had nice pressure but took about 15 minutes to drain, so you spend any shower standing in an inch of water.

When you arrive at the location, you need a text message from them giving you a code to enter. ( 2 letters and numbers usually ) but expedia does not send the code and the hotel does not check if you have a reservation from expedia. So, we did not have a code to enter and where lucky enough to have someone who works there arrive. So, you need a code to enter the building and a special code to get your key and go in which is sent by text messages.

The staff is friendly

Beautiful and comfy room with many space

Lovely, spacious room. Very comfortable bed and appreciated the extra duvet for colder nights. Decaf options and some milk cartons would have been good for the room. Shower head was fixed at the wall and unable to rotate up or down so had to use it off the wall. Loads of storage space and flexible heating/cooling options. Construction work on the building next door meant early morning noise that woke me up. Not the fault of the hotel but not ideal for a holiday break.

Hotel charged an extra city tax of 4 euros/night in cash to be left on nightstand at departure. I thought hotels.com rates covered all hotel fees and taxes. Otherwise, the room was great and proximity ideal to reach New and Old Town areas by foot.

In general, we were very pleased with our accommodations and overall experience. The place was generally clean and comfortable, and had everything we needed. I would recommend staying here to others. A few small things that we didn't love - the windows are powered and supposed to open and close with a button on the wall. All but 2 windows were broken and would not open. Also, the shower had some black stuff around the bottom edges. Not sure if it was mold or not, but needs to be cleaned/repaired either way. A couple things to be aware of - this location is right off a busy street that creates quite a bit of noise. Overall, this didn't bother us much, but something to be aware of. Also, the elevator for the building is very small. I think people with a lot of large luggage, or a wheelchair, or anything bulky might have problems with this. It will likely take you several trips in the elevator, or you will need to use the stairs. In general, we were happy with our stay.

Lovely place! Check-in was super easy, and the staff were very kind and helpful too. The room was absolutely beautiful, and had a great location in the City Center

Very lovely hotel and the staff is nice too. I forgot to have cash on me for the per person hotel tax and they covered it for me, but I feel terrible about it. The rooms are nice with very modern bathrooms. Lots of Chinese propaganda channels on the TV service though!

Great property, location was spot on and the property itself was very clean. The host was useful in answering any questions I had. I would highly recommend!

The building was very pretty inside and our room was comfortable. We appreciated the microwave and fridge. The only thing I didn't like was that the bed was rather hard.

Clean, and well located, about 15 mins walk to the centre, and good tram and metro stops nearby. Automatic check-in machines in the lobby so didn't meet anyone there, but room was serviced each day. More of a room than an apartment, as just a bedroom (no sofa area or kitchen area) with bathroom, but good sized. There was a washing machine and a microwave but no plates or cutlery so hard to see why or how you would use it. Some nice restaurants locally, so we avoided the touristy, medicore food you get in the old town.

The property is beautiful and extremely clean. Location is ideal for staying in Prague as the tram is out front of the property and you are close enough to the main attractions but far enough out that you can enjoy some peace and quiet. The room we stayed in was perfect for the two of us. Wonderful tall ceilings and windows and lovely furnishings. The check in process was seamless and we were able to check in early. The room had everything we needed for our stay, (although we never figured out how to get the small refrigerator cold), it was great having a washing machine as well. I highly recommend this property and would absolutely stay here again.

Wonderful staff beautiful old building great location I would absolutely recommend and stay there again

Beautiful apartment, spotlessly clean with all the required equipment in full working order. Excellent communication from Eva who was very helpful in providing any information we required throughout our whole trip and getting about Prague. Highly recommended.

We booked the Crystal Suite Prague room (1 bedroom apartment style with kitchen) for 3 nights, but upon arrival we were given the Junior Suite (1 room with no kitchen). We called the hotel and they told us there's nothing they could do for the day so we sent her an email for her to check the next day. Next morning we called but she did not pick up. We called again at night and she told us the room was overbooked and the room we booked is not available. When we asked for a partial refund for the price difference, she told us we are lucky to even get the Junior Suite for this price. In the end she offered us via email to move to Crystal Suite Prague the next day, which we agreed to. We ended up having to to stay in Junior Suite, which is tiny for 3 people, for 2 nights. We then asked through Expedia for a partial refund for the first 2 nights for the price difference of the 2 rooms, which they refused. Expedia also refused to help. The Crystal Suite Prague room was very nice, so it is such a pity to have an overall terrible experience. Extremely disappointing.