Sandra
Business
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
This hotel is old and has a lot of issues. If you have allergies, do not stay here as it is dusty and musty. It is also not properly accessible. When you enter, there is a long flight of steps up to the reception. It has a lift which is usually not useable and you have to ask staff for help. Similarly, the breakfast is on the second floor and you can not take an elevator up. You can get off there on the way down from your room. But then you have to take a long winding staircase down to access the elevator. The breakfast was mediocre but okay. My room had no fridge or safe and not enough outlets including none by the bed. There were no modern charging stations that many hotels have. The front desk closes at 10pm and opens at 8am so if you have any needs during that time, such as the lift or a medical emergency, you’re out of luck. They also failed to clean my room one day. My room featured a shower that wets the whole floor, which admittedly did have fabulous in floor heating. But I came back to a pile of damp towels. The front desk told me the room had been cleaned at first but then replaced my damp towels. The staff were kind and helpful. I heard when I was checking out that there was a spa advertised online in their materials but there was no mention of it by staff or signage in the lobby or elevator.
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