The perfect place to stay for a trip to Seville. Wonderful breakfasts, Beautiful and individual rooms, lovely staff.

The staff were fabulous and very helpful.

Sadly our stay was a disappointing experience. We have stayed before in 2017, when the hotel was newly opened, and it was a fantastic experience so we thought we would stay again, now in 2026. Sadly the hotel is now run by some "Cool Room" hotel group, and it has totally changed the quality, experience and service of the hotel. I would not recommend this hotel to people who are expecting a 5 star stay!!

Amazing room and service, great staff

Absolutely treated like a king & queen at this Palace of a hotel! Very hospital, clean rooms & maintained daily! Super service! One of the best meals we had in Seville for my husband’s birthday, compliments to the chef! There is so much attention to detail in this home from home, it truly is a stunning place. Service is above ⭐️⭐️⭐️⭐️⭐️ if not more! Excellent! Thank you for a very memorable stay & unforgettable experience & making this a truly magical experience for my husbands birthday. The Room! Wow, stunning, separate room with a bathroom area, standalone bath tub & the showing was outstanding with jet sprays! Honestly, everything was perfect & an ideal location for everything too! Thank you Rita & John.

BATHING TUB NOT WORKING

Very friendly staff

Yes

Very clean and staff very professional and helpful.

The property is beautiful with a historic angle. Service is top notch and the rooms are spacious and well appointed. All around excellent experience and part of the reason we fell in love with Sevilla :)

Fantastic hotel and service. Only feedback - ground floor room had water noise from room above and need more Nespresso capsules in the rooms!

Loved CoolRooms! Staff was amazing, beautiful hotel, fantastic location. Highly recommend

This place is amazing! The most beautiful! Wonderful staff - so friendly and helpful. Could not recommend it more. Walkable to shopping & all the sites. We had a wonderful time.

My review would be 5 stars for everything. The staff on site at the hotel were so wonderful. However, hotel management I would say also falls under this category. This unfortunately brings down this rating. I had a miscalculation of my return dates, and accidentally booked an extra night of my stay. I noticed this a couple of days before my departure. I contacted both CoolRooms and Expedia to get a credit back to my credit card. The management offered a credit for another stay with coolrooms. Which is not a possibility since I have no idea if I’ll be back to Spain. The next was to offer me a compt dinner meal. Which is nothing equivalent. 50 euro maybe compared to about 500 euro for a night stay. Which I chose not to take. I checked, and other premium rooms were available to book that evening. So a full booking couldn’t be a good reason. “Policy” was used as reasoning. Which exceptions can be made in “policy” reasoning when an honest mistake is made I believe. It is unfortunate that crediting my original payment could not be accommodated. Thus, reflecting on my 3 star review.

Staff were excellent, kind and helpful. Great breakfast.

This property was amazing! It was a Palace in very safe area and close to dining and shops.

A fantastic hotel. Its a former palace in the town - not a huge sprawling complex but a palace nonetheless. Has an beautiful grand marble-laden entraceway and courtyard with a fountain, room was spacious/luxurious. There's a second outdoor courtyard area for drinks/breakfast, roof terrace with loungers, a small pool and views over the city, and small but lovely spa in the basement. If that wasn't enough you're a 10-15 minute walk through charming windy streets to the Santa Cruz/Cathedral district in the heart of Seville.

This is a very nice property with some historical charm. The staff are amazing. So friendly and helpful and the food in the restaurant is top quality. I will say that even though the cathedral and alcazar are only about 29 m

Great service staff goes above and beyond throughout the premise

Una experiencia inolvidable en pleno corazón de Sevilla. El hotel combina a la perfección la elegancia de un palacio histórico con toques modernos que lo hacen único. La ubicación es inmejorable: a pocos minutos de la catedral y del Alcázar, pero en un entorno tranquilo que permite descansar. Un hotel boutique con alma y detalles de lujo.