Cockroach Infestation! Within 1 minute of entering our room, we saw 3 giant cockroaches. I immediately booked a different hotel and kindly informed the manger that we were not comfortable sleeping in those conditions. Rather than being understanding and apologetic, I was reprimanded for not being willing to stay. I very kindly explained that we would be too anxious knowing they were there. I was told I need to go back to America and that I should have never gone to Morocco. I have been all over the world and have seen many bugs, animals and reptiles, HOWEVER, that does not mean I want them in my bed!! These are very basic living conditions to expect and seeing 3 within 1 minute, who knows how many more there were we didn’t see. We were denied a refund. It’s very unfortunate they were not able to understand our perspective and this is not a way any respectable business should be conducted. The 5 star hotel we booked was only $200 more. Though we had a very rough start, we absolutely loved Marrakech and hope to come back to this amazing city one day soon.

Quiet and clean. A full bar would be good, and the pool is not really usable.

We were three women friends on our first visit to Marrakech. Choosing Al Ksar was the best decision we made. Not only is the property beautiful, but the management and staff are simply outstanding. Everyone from the skilled spa therapists to the housekeeping staff went out of their way to make us comfortable. The managers [owners?] Olivier and Damien couldn't do enough for us--preparing special meals, booking excursions, following up later to make sure everything was satisfactory. Their warmth and attention to detail made us feel truly at home. Now that we're back, we can only dream of those breakfasts and dinners on the rooftop terrace, punctuated by birdsong and the haunting calls to prayer.

My stay was amazing. When I arrived Oliver sat with me and explained the must see places and what to expect in Marrakesh. The Riad is located in the perfect place -most of the sightseeing places are walking distance. The Riad is very pretty and the staff are absolutely lovely.

Beautiful Riad and fantastic staff, led by Damien who is very helpful and knowledgable. All services offered if you want them, with no pressure at all. Lovely roof terrace where a great breakfast is served and where you can relax and have a beer or a G&T and watch the sunset whilst listening to the evening call to prayer from the mosques! Good location close to Bahia palace. Highly recommend Riad Al Ksar.

A very pleasant relaxed vibe with excellent attention from the staff.

We stayed for 5 days in the heart of the Medina and this Road was exceptional. The management and staff were excellent and made the visit a great success.

We loved this Riad - everything from hasstle free airport pick up, breakfast on the rooftop terrace each morning, attentive care from all members of the hotel team, easy walking distance to Palais Bahia and the main tourist attractions, quiet, clean - fabulous!

Damien and the staff were amazing. Highly recommend this hotel.

The Riad is nicely located for walking to see many of the sites. The Riad had a quiet, calming atmosphere as it is also a spa. Staff were very helpful.

Lovely peaceful oasis in the middle of Marrakesh’ busy old town. In walking distance from many tourist sites. Excellent host, who helped us with everything, including sight seeing tips, directions and finding suitable parking in the town. We especially loved our rooms and the roof garden. I would definitely come back here as the riad has so much character and comfort and a very welcoming host.

Great location, really nice Riad, very pleasant staff. Would highly recommend.

Roof terrace. Friendliness and helpfulness of staff. Atmosphere and peace of building. Accessibility to major attractions. Availability of day tours at reasonable prices.

Great hotel in the central parts of Marrakesh. Beautiful garden with a small pool and a rooftop bar where you can order drinks via an intercom radio. Great staff that helped us finding around town and also booking day trips in the area.

A peaceful traditional Riad with a beautiful roof garden. Perfectly located in the old town with most of the cultural highlights within walking distance.Fabulous staff, particularly Olivier, the manager, and Abdul who made us feel most welcome. Would recommend using their airport pickup service.

This is a beautiful atmospheric old house. The personnel are almost all delightful to deal with. The rooms are quiet. The only downsides are how dark the rooms and common parts are and the bedrooms lack adequate ventilation. This may be inevitable in a building of this style. Otherwise we had a very good time here.

Wonderful calm respite from the chaos of Marrakech. Beautiful courtyard garden with small plunge pool to cool off. Great roof terrace for breakfast and evening drinks or snacks. Good location for walking to main square, souls, Bahia Palace and Badi Palace. Only caution is difficult to find if you are driving.

Great little Riad, perfect position to explore the Medina, comfortable, good service, very friendly staff. The food is simple but good. The hamman and massage an added bonus.

Fantastic location in the Jewish quarter of the medina. Hotel is beautifully styled with sun roof terrace and plunge pool, and offers quiet time out from the hustle and bustle of the souks. Staff are friendly and helpful. Water pressure and temperature could be better but not enough to spoil our stay

Very nice trip to Marrakash. People are very friendly.