Excellent hotel. Very clean, comfortable and spacious room. Staff were very friendly and accommodating. Beach was just a short walk away, and Old Town only 10 minutes down the road by foot.

Lovely hotel, staff friendly & helpful, clean & comfortable hotel, good choices for breakfast, only 20 minutes transfer from airport, bus stop directly outside hotel, tram within 5 minutes walk, well worth a visit.

Room cleaned everyday, all staff extremely friendly/welcoming.

Room lovely staff very pleasant and courteous

No complaints. 6.8 /10

Room was generally clean but I did find some rubbish under the sink in the bathroom. Nice toiletries in bathroom and lovely powerful shower. Big bed which was comfortable. However the walls are extremely thin and I could hear everything that was said from the room next door. Hotel breakfast was great, good choices, fresh and plentiful. Staff efficient and helpful.

All excellent

The room was standard, clean. The bed, bedding and linens were ok quality and comfortable. The balcony looks at the back of the Castle, not a great view but ok. The location is not close to anything but the tram. The check-in staff was just plain standoffish, we were standing waiting for our turn, 1 agent was busy and the other wasn’t even caring we were there. After waiting a while realizing he had no plan to engage with us we approached. The look we got from the employee was sort of like if we were there soliciting. Took forever to scan IDs and barely said anything about hours, services, where anything was, wifi password, or anything! Just handed off the keys and went off to look at his screen. He could definitely use a refresher in hospitality or just basic courtesy/manners. On the other hand, the lady that cleaned our room was super nice and obviously very good at her job. The hotel is old and quite dated, it gives the impression it’s made an effort to keep up the maintenance but still it’s not even close. Also there are zero perks in the room, I’d say just basic things like coffee, tea, water boiler, and the mini fridge barely cools, stuff inside looks ancient. It’s a pity the lack of attention to details and mediocre employees spoil the rest of what the hotel has going for it. Overpriced for what you get.

Clean and comfortable, very convenient location. Modern decor in the room eas pleasant. Very basic hotel services but that was exactly as expected in the price range. Only 4 out of 5 score because the hotel wifi was broken (at least around 8th floor, room 807 specifically). Wifi signal present, could connect from any device but authentication server was down. That's poor in this day and age when internet is mandatory for life!

Clean, great view, comfy bed, no noise, great location.

Very clean room! Friendly staff. Healthy and delicious breakfast.

Our room was clean, tidy, and very comfortable, with a stunning view from the windows. The staff, especially the receptionist, were polite and helpful throughout our stay. Breakfast was delicious and fresh, offering a wide variety of choices. We had a wonderful time at the hotel and will definitely be back.

All above nice and relaxing

Room was great, location was great, bathroom could use a refurbished, seemed old

It was great to see the same staff on our return to this great hotel. We were upgraded & had the newly renovated rooms. Fabulous view & cleaners done a lovely job daily.

Clean rooms, friendly sta

Room was clean and tidy. All the staff we're friendly and helpful. Good location to tram way and easy walk to town. Only negative is that the walls are not sound proof.... SO EAR PLUGS AN ABSOLUTE ESSENTIAL

Hotel is very nice and very convenient. The remodeled rooms (Superior and Premium) are worth the extra money. The front desk staff is excellent—both professional and welcoming. We have stayed at the Maya numerous times and will continue to make it our go-to hotel in Alicante.

The rooms were clean and staff were polite. The variety of food on offer for breakfast was also good. One of our party asked for avocado at breakfast to be told it was not available yet it was available on the lunchtime poolside menu which was a little disappointing. It was good to have the convenience of a public bus stop outside the hotel which went into the old town.

We stayed at Hotel Maya, on and off, for a number of nights while our apartment was being remodeled. We were pleased, above all, with the staff at the front desk, who helped to make our checking-in and checking-out as easy and pleasant as possible. Our heartfelt thanks go to them. The Superior rooms at Hotel Maya are comfortable and nice, and the cleaning staff did a wonderful job of making up the rooms when we had back-to-back stays. Hotel Maya is a very nice place to stay in Alicante. It is directly adjacent to the tram station and a short 10 minute walk down to the plaza overlooking the sea--and a short walk from there to the beach.