worst breakfast ,decayed infrastructure,not friendly or experienced costumer service

We had a great stay and paid a fair value for a beautiful room with lake and volcanos view. It is true the hotel needs some updating, specially in tje exterior pool, garden and painting. Some interior details were already updated and very nice. We loved the reading room, the poems along the walls and the corridors lights.

Es un hotel muy viejo, las habitaciones son amplias, pero se nota que no han invertido. Alfombras sucias, muebles deteriorados. El aire acondicionado va sobre el escritorio, el de.nuestra habitacion no funcionaba, asi que el.personal del hotel nos cambio de habitacion. Desayuno pobre, ni siquiera omelet te pueden hacer. Piscina sucia y oscura. No lo volveria a repetir.

Stayed here for four nights with my son. The front desk service we received from Felipe was top notch! He was so polite and gave us a wonderful welcome. He went over all the amenities and was so helpful when we had questions. The staff in the spa were wonderful as well. I wish we could have stayed longer, but hope to return for another visit soon!

Clean, quaint, spa, pool, walkable. I would consider lighting in the evening in the bar. Way too bright and not inviting. Otherwise , great stay.

The hotel is well designed but needs some refreshing. Carpeting needs replacing everywhere and the chippy painted tile in the spa showers made it look gross. However: staff was very helpful and we really enjoyed our stay!

Buen hotel, muy mal restorán. En realidad era solo bar. Los “restaurantes” que son dos, cerrados. La comida mal preparada.

Large spacious room that was nicely appointed. Professional and attentive staff with easy check in and helpful manner. Room: spacious and nicely appointed, comfortable bed, but there was a toilet leak, lukewarm shower, and the carpet was so dirty that it turned the souls of my feet black. Common areas: inside and outside lack maintenance. Location is great. We paid for a lake view but the trees were overgrown and blocked much of it. Breakfast had many items to choose from and a large veranda to watch the sun glisten over the lake. Okay value for money.

its pretty and clean

It was an absolutely horrible experience. From the point of check in until our voluntary early departure, we never felt welcomed, appreciated, safe, or any friendly nature del any of the staff. The rooms are not as advertised both size and view wise. The keyed my car and overall I say STAY away from this place.

Very confortable hotel well located. Bar and restaurant close early (aboyt 10 pm)

Rooms are in good condition and spacious. Outside areas are in dire need of maitenance.

Very friendly staff, they gave us good guidance about what to do. Very clean and close to the center of Puerto Varas. Sadly the access to the backyard was not open I guess because of the season. I enjoyed reading the poems in the walls.

Great stay. Friendly personnel. Great location

The Hotel was nice, and the staff super helpful. The rooms, corridors and façade of the building could use a renovation. I couldn’t believe that the Tv at our rooms was so old (20 years ) and that the AC system wasn’t working properly for a hotel in this price range. These details didn’t take away from our experience, thanks to the dedicated staff. I would come back.

No friendly reception, but mess all was great. Good menu, good wine and good food. The hotel is old and request a little make up, regarding to get an upgrade

Great, A

Oldie, bad condition

The hotel had been closed for more than 2 years so they didn’t do any maintenance and the hotels conditions were poor

Great location and hotel is in great condition but cheaper rooms overlook the drive and it is very noisy. Food is ok but go out. My only issue no air con & hot . They have portable but they sound like a jet plane raking off in your room