It was perfectly acceptable and the location was ideal.

Asked to move from room 6 as it stank of sewage - was moved but no apology. Staff couldn't care less, breakfast is pretty crap, walls are thin, but honestly, at £55 ish a night, what do you expect? You get what you pay for.

Hotel was alright, but the room we were in was awfully warm with the heater off and the window open. Also the bathroom fan did not work.

Clean room, very friendly staff

The rooms were clean and they had a nice balcony. There was no kettle in the room, but there is a free hot drink machine in the lounge. Staff were extremely helpful and the nearby amenities were good. There is two tube stations about a 10 minute walk away and there are loads of bus stops nearby.

Simple, straightforward hotel in central London. Considering the price, I was very impressed with the room and the en suite facilities. The bed wasn't amazing but it was clean, the shower room was very nice and breakfast was thrown in too!

Super friendly and welcoming staff. Everyone I encountered throughout my 4 night stay, whether it be maintenance staff, housekeeping, or the people on reception, was lovely!!!!!! Great price. I stayed in a double single room, definitely enough space for you person. Great location, short walk to various tube stations, variety of shops and restaurants. Look forward to returning soon.

Rooms are okay size would be better it the rooms had a kettle but overall was clean staff was really nice

The room was very clean and nice quiet place. Convenient location!

Clean room, friendly staff!

Room was clean and great size for the price. Staff were very friendly and breakfast good and fast before work. Will stay again!

Clean room, courteous staff, lots of food options nearby, walking distance to two Tube stops. It's an old building, so sound insulation is understandably not good. But I was luck my neighbors were quiet, except for one.

Yes

Great value for money, clean room, comfortable bed, ensuite and good location

Room was clean and fine for a 1 night stay. Breakfast was basic but efficient service. For the price, it was very reasonable and I’d look to stay again. Great location and affluent surroundings.

The check in process was quick and easy. I was able to check straight into my room, a couple of hours early. Unfortunately, I was given a room downstairs, under the stair case and right next to the breakfast room. This meant the stairs were load and hallway noisy until 0100 and loud voices were heard from the dining space for breakfast from 0600-1000 which was very frustrating. Without a doubt, the worst room in the hotel I’m sure. Breakfast was described as included and the main selling point of the hotel, but unfortunately just continental. Limited to 4 items (including drink and additional butter / jam etc). Further cooked food came at a cost. Also, my second day, I was told to return as there were no tables free as I followed the instructions at the door and “waited to be seated”. 3 different groups then came in and sat down by themselves, despite me standing there. When I then did the same thing after waiting 10 minutes, I was told to move. Staff were very slow to respond to requests. Location is perfect. Great restaurants and shops nearby. Walking distance to lots of tube stops.

Appalling customer service . Took 12 hours for a ‘prompt’ reply in messaging . Had to walk 150 to check in then 150 back to the annex then 150 to go and get water ; couldn’t go in coffee room as kids throwing cushions around . Bloke on reception did nothing. Breakfast was rubbish and staff were miserable in attitude - worst hotel in London

Clean

The hotel gave our room away to someone else by mistake (that's what the manager said), then didn't have any other room to offer us, so they booked us in a nearby hotel (not as good), with no breakfast (which we paid for) so we had to come back in the morning to the Lords Hotel to get some breakfast. We've not been offered any compensation as we had to wait around a lot for them to sort it all out when they realised the trainee receptionist made a mistake. It was a stressful start of our stay in London.

Cleanand tidy room. Lovely staff, good access to tube and nice communal areas for relaxation and coffee