Great location in historical district. We were able to walk everywhere. Breakfast was good and staff friendly.

We only stayed one night at this property on our way through Palermo and it was nice but I wouldn't want to stay much longer. Our room was on the 3rd floor with no elevator and the steps were steep and narrow. The staff was very friendly and helpful and the location was good for walking to nearby shops and restaurants.

Great location, close to port and shopping and restaurants. Staff is so nice and helpful. There are a lot of steps to get to the rooms and they are a little narrow. The staff helped with bags which was amazing but this is probably not good if you have mobility issues. I highly recommend and would stay again.

This is the worst ‘hotel’ we have ever stayed in. We arrived at 22.00 having received a text with instructions on how to enter the building - no reception staff. Finally we got in through the main door but could not find the electronic key card which had supposedly been left on the reception desk. We mailed and rang the number given and was finally greeted with a torrent of abuse. The lady at the end of the line refused to repay our money - didn’t ask for repayment at all just wanted access to our room. She never stopped shouting at us but eventually said she would ring around the other hotel guests to hear if they had taken our key card. This certainly did not make us feel safe. She eventually told us to take a general key card which we could use to access our room - and presumably all the other rooms! That was the last communication we had with any of the hotel staff. We used a key that we found in our room to lock the door. Our room was never cleaned in three days, we never found any bathrobes as mentioned in the booking. If you find steep and narrow steps difficult while carrying your luggage then avoid this place. There is certainly no lift, no assistance and the three flights of marble stairs are a nightmare.

The staff were wonderful and accommodating.

Amazing location and amazing hosts! Beautiful, clean property!

We had a large comfortable room. The hotel is an old small hotel without an elevator and the stairs are steep. Silvia was so helpful and responded via messaging very quickly. There was no one at reception except when we met her the first morning.

Silvia was excellent!

The staff, Silvia, was excellent. Anything we needed, she made it happen.

Lovely place and terrific owner! We got in late and left early, but enjoyed our time there!

The staff were incredibly friendly & helpful, even lending us an iron for the duration of our stay. It was exceptionally clean & very pleasant. We loved it there!

It was all self check-in. A little confusing at first because we thought we had to find our room key, but they had left a key card on the desk. More like a B&B (not hotel). 3rd floor room has many steps to carry suitcases. Good location. Wonderful breakfast and attentive friendly service.

A wonderful stay at Locanda del Gagini. Sylvie is lovely and very welcoming. The main bed frame is metal and squeaks. A lot. However, overall the stay was absolutely great and highly recommended.

Locanda del Gagini was a gem located in the heart of Palermo. The staff provided excellent service, and they were always attentive to our every need. Our room was lovely, and provided everything we needed for a comfortable stay. The hotel is located in an older part of the city, and there were many things to see and do in close proximity. The central train station could be reached by foot with no issues. The additional transfer service from the airport was very helpful as well.

Snygg och mysigt i centrala Palermo. Julia, ägarinnan mycket hjälpsam. Obemannad check-in men fungerade bra. Branta trappor till rummet. Fin frukost. Vi återkommer gärna.

We had a great stay at the apartment in August. The owners communicated with us really well. All the things that we could possibly need were there. The best feature is that the apartment is located right in the center of Palermo,very close to the tourist attractions, streets with stores, restaurants and bars. This apartment is a large suite with great air conditioning. Beds are very comfortable. The breakfast was delicious! All in all, great experience in every aspect!

This is a wonderful place to stay in Palermo! The location is ideal. The room we had was spacious and comfortable. The best part was the exceptional customer service. I was contacted soon after booking with information about check in and offer of airport shuttle service. All communications were answered promptly. The lovely host sisters Sylvia and Laura were so pleasant and engaging. They prepare an amazing breakfast with delicious homemade cakes and we enjoyed our talks with them. They love their city and gave suggestions for things to do. Highly recommend saying here and don't miss breakfast even if you don't want to eat!

We had a lovely stay at Locanda del Gagini. The place is just five minutes away walking from the main attractions, restaurants and bars. We were treated to a lovely breakfast every morning including home made cakes from the owners and she gave us great tips about where to go and what to see. , Our room was on thd second floor and very nice with a lovely wooden roof. Definitely a good place to stay.

The hotel is fairly well located in a side road from Via Roma. The Airport shuttle dropped us off about five minutes walk away. There are quite a few restaurants within a short walk and the hotel provided a map with many of the top attractions such as the Norman Palace marked so it was easy to find them. Our Room (2) was very big with a double bed and two singles with a dividing curtain between them so it is suitable for a couple with up to two children and even then it was quite a large room. The bathroom was a bit cramped and you have to step around the toilet to get out of the shower but that was a minor issue. The room also has a small balcony which most will not use but came in handy when the Easter procession passed by the hotel on Good Friday. The TV had only Italian speaking channels (my Italian is basic) and it would be nice to have some alternatives for their international guests (maybe an English news and movie channel?). Breakfast was basic but there was enough choice there to have something different for the three breakfasts we ate here. As we were the only persons eating at 9am each morning it felt a little awkward with the owner sitting waiting for us to finish (but maybe that is just us being British :).

Our stay at the Locanda del Gagini has been wonderful. The team have gone out of their way to make us feel welcomed and taken care of. This has the friendliness and homeliness of a B&B and the professionalism of a hotel. It’s well positioned for the city and the team are happy to make suggestions and help with travel planning. Big thank you to Laura in particular for being our main host whilst we stayed. We have had a wonderful honeymoon - thank you.