Overall Ratings & Reviews Best Western Burbank Airport Inn

The location is convenient, but around area is little old. But overall, I will come back here to stay.

Great location and staff!

My stay was nice. Room was always well cleaned and housekeeping was just kind and friendly. Parking worked ok. Safe place to stay.

The bed was broken. They couldn't offer any solution. All rooms were apparently booked. I had to go buy a cot. I asked for a discounted price of the stay, was told no because i booked through hotels.com. i had to ask for additional towels everyday. We have a family of 4, they have us 2towels everyday for the 4 days we were there.

Kinda old

Unfortunately, this was a last minute stay for me so I didn’t do the proper research. The pictures are very deceiving. I was in town for a fitness certification course and just wanted a place to sleep and study…would have been better off staying in my car! Hotel is in a ghetto area, on busy street with cars driving by non stop. There was water on the lobby floor (a potential slip and fall) yet when telling the front desk/manager Rohit about it, he replied “oh one of guests must’ve walked out with something wet” instead of going to dry it up. Room had a lingering odor, comforter was dirty, coffee maker is in the bathroom (yuck) and had mold in it. My room 303, was directly next to where breakfast is served and at 6 am, with the bed headboard on the wall, I heard the entire prep and constant slamming, wheeling, and beeping. Then breakfast started at 7, so add loud talking from guests until breakfast was over. Not an ounce of sleep or peace at this hotel, and no studying done whatsoever! Rohit the manager is very rude and not helpful at all. To top everything off, the “refrigerator” froze my food that I bought for lunch the next day. Worst hotel of my life, DO NOT STAY HERE, $180 down the drain!

Great room. Thank you

Our room had a pretty strong smell (must, mothballs, cleaning supplies somehow). We happened to be underneath the breakfast room so it was quite loud early in the AM. We knew this wasn’t the nicest option and everything else was adequate.

Just an overnight stay

Big clean room, quiet. Friendly staff

The staff is very friendly. Laura was very attentive and friendly. Breakfast area was well kept.

Props to the worker working Saturday night (May 17th) after 10 pm! I wish I could have gotten his name, but he was amazing. He was a younger gentleman. Would have been a bad experience if not for his consideration, efficiency, and professionalism. Please tell him thank you from my fiancé and I. Give him a raise.

The photo shown of the water feature is not of this property. It’s in an area with homeless all around. It’s a basic hotel with a breakfast that’s not too bad

Very good for short stay!

Great service

The stay overall was great only negative were the homeless around the area, hanging out and witnessed one homeless doing the number two next to the garbage. Staff were friendly and the breakfast was delicious and always replenished. The room we stayed at was cleaned everyday just outdated coz of the carpet.

Staff not to friendly and parking not great

My criticism has nothing to do with the motel itself but with hotels.com. I specifically requested to stay in Burbank and the name of the hotel was best Western Burbank airport, but in reality it was located in North Hollywood. The neighborhood was very sketchy at best. The neighborhood was not walkable. There were very few food choices close by. The reason why hotels.com said that guest appreciated the covered garage was because if your car was outside, it would get stripped. The hotel itself was fine. It was clean and quiet with a good bed, but the neighborhood was just terrible. Not good for families. Pictures are very deceiving.

Reception Staff is Untrained or don't have complete information, I requested a Roll-Away Bed while booking via Expedia (i even called them twice for confirmation and availability of extra bed) after reaching there they told me it would be a fire hazard for this size of room, when i ask for an upgrade which was extra $70/day finally reception guy told me there is no such thing available. Facility is quit old as the carpet with very bad smell also they have limited parking spots mostly for compact size cars need to drop keys to counter if parked in double, there breakfast is good and healthy, server lady Laura was Nice & amazing serving fresh supplies

Our room smelled like urine. The manager suggested the room be sprayed with deodorizer and for us to keep our window open. My husband demanded we be moved since the smell was overwhelming. We were finally moved to another room. That sink in the restroom was clogged and after the water drained it was full of hair. Disgusting