Great hotel and gym

The room and ensuit was clean and comfortable. The staff were helpful. Tea and coffee facilities were basic, but there. Please note there is an additional charge for car parking.

Really great hotel. Everything was clean and really new. I didn’t use the spa but the group I was with did and said it was great. Only let down was breakfast. Maybe I had too high expectations from other places I’ve stayed. Just not as many options as I expected

Great as always. Friendly staff, spotless room and great facilities.

Staff were friendly and professional, room was spacious and well appointed. An excellent experience

Room very clean with all facilities required

Hotel was lovely, room was big and clean and staff were very helpful

Everything was 5 star. Amazing stay and spotless room.

The breakfast bacon was too dry

Hotel was lovely, pool was brilliant and the room was perfect for us. Restaurant was very over priced. Also extremely busy due to football being on and we didn’t know it would be full with people not staying at the hotel but unfortunately no where else to eat. Extremely slow to seat/serve us (took 20 minutes to be seated) then took a further 25 minutes to order our food and drinks as had to queue at the bar and only 2 people on the bar even though it was a Sunday afternoon/early evening and was heaving. Overall lovely hotel but restaurant really let it down for us so would eat elsewhere if we stayed again.

Good

Clean room

A good getaway for a weekend. Spa facilities excellent just too busy and noisy if you are looking for relaxing spa vibes.

All good

One day stay to break up long commute. Have used Village hotels before. Booked club room due to early start and knowing I would want a coffee and use of leisure before setting off. Coffee machine was broken. Staff simply advised they would report it, I therefore purchased coffees from on site Starbucks at a cost and without comfort of being able to enjoy coffee in the room. Light within dressing table did not appear to be working regardless of how many light switches I pressed! Bath mat was used, had hairs on it (several). Neon sign from car park shone through the window all night, making it difficult to sleep. This sign faces a lot of windows so can imagine it is a problem for many rooms. Have always been pleased with Village hotels previously. Some mis comms about opening times of various aspects of the hotel, no response when querying these.

The hotel is excellent for a business traveler, especially the exercise facility. The food was a little disappointing.

Clean room lovely large windows Location good for M3 Breakfast average waited too long for 2 poached eggs to be served

We arrived 1 hour and 20 minutes before check in. In my experience at hotels if they have a room available they allow the check in free of charge. If your room is not ready, then you would need to wait. My room was ready and I was told I would need to pay an additional 15 pounds to check in. I decided to wait as this was ridiculous. I ended up checking in around 5 pm and was told I would need to pay an additional 5 pounds in order to use the pool. I tried to pay in cash and when they wouldn’t accept this payment they did comp the pool fee for me. I still don't Understand why you need to pay extra for the pool when you book a hotel with a pool. This boggles my mind. Bottom line is the hotel was comfortable and clean, but they are super cheap and try to nickel and dime you for everything.

So self-service it’s just bad service now. Put into an accessible room, that is worn, dirty.

The main lobby and spaces were vibrant and active, but the room was quiet and peaceful. Lots of great services/facilities and a really friendly staff.