Overall Ratings & Reviews SpringHill Suites by Marriott Pigeon Forge

Everything clean and up to date

Hotel clean. Staff friendly. No issues

Nice rooms very clean comfortable bed close too everything pet friendly elevator walk in shower was on a scooter

We (two adults and two teenage daughters)stayed three nights in June 2025 and loved it! The room was clean and beds were very comfortable. The staff was friendly. The free hot breakfast was great! The location was perfect, close to everything. In short, we were very pleased with the hotel and had great fun!

Stuff is friendly. But they didn’t clean the rooms daily. We had to ask for clean towels ourselves.

This was my first time staying in this location and it was very comfortable

I found the hotel to be average. The hotel could have been cleaner. The elevators were consistently dirty with dustballs and old gum stuck to the floor. We used the indoor pool and found a dirty diaper with fecal material floating in the vent on the side of the pool we were grossed out by this and never used the inside pool again. The out door pool was okay. The hot tub was full of scum suds and there was food floating around inside. That was a turn off. The room was clean and had plenty of hot water and clean towels, good soaps shampoo and body wash. The breakfast was typical food you find at a hotel breakfast, industrial but fresh. The staff was very nice and very accommodating. Hotel is close to all the attractions.

Was a great place! Middle of everything!

It turns out this hotel was under construction during our stay. This was a huge disappointment. Within minutes my husband was notified that the pool would be closed for the next 3 days for painting. We have young children; that is one of the things they look forward to at a hotel is the pool. We were able to swim the first day, but the pool water was disgusting. The water was green with a film on top. It looked like a pond. The lobby was half covered by a tarp hanging from the ceiling the entire time. The floors were always covered in dirt and debris.

This hotel was under construction during our stay. We did not have the option of a hot breakfast, just grab ‘n go style. The room itself was clean. It just seemed older in a lot of ways.

I’ve stayed at worse, but this was not the best.

I wish I had known they were in the middle of remodeling; however, the staff was quite kind and helpful. They were extremely accommodating with everything going on. The remodeling mostly affected breakfast. All the items were of the grab, heat, and go instead of their usual. Like I said though, the staff was very kind.

Great location, friendly and accommodating staff but the hotel was under a massive renovation and we felt like it should have been communicated better but none the less once completed we would be fine staying here again

Great price and very clean. Good / friendly service as well. We were very happy with the hotel. We inspect every bed when we check in at a hotel, and this was by far the cleanest hotel that we have ever stayed at.

Enjoyed my stay here. Check in was extremely easy. The breakfast was hot fresh and plentiful being that I was with an extremely large group. Even with construction going on the stay was pleasant. Will definitely stay again. The staff was pleasant and always visible to handle any issues or concerns (which only one issue the television happened but they handled it as soon as it was reported.) Thank you SpringHill for making my yearly winter experience a great one.

Our room was nice, the tv placement was strange and not very functional… breakfast was chaotic and not exceptionally clean

My wife and myself stayed here with our 3 kids. The room was plenty large enough for us all. Beds were clean and comfortable, pool was kinda small so it did get packed but my kids had a ton of fun swimming every night.

Friendly staff

This was the worst stay ever, the hotel front desk, worker gave out room keys to anybody who came up and asked for my last name and room number, We were with a football team and this happened to multiple peoples room very unsafe!!!

Our room was clean, and everything in good condition. We had a small problem with housekeeping failing to replace used towels, however this was quickly rectified by staff. Overall, we had a good stay.