Dear Valued guest, Warm greetings from Indochine Palace Hue, Thank you for sharing your feedback. We’re sorry to hear that the pool area did not meet your expectations. Please be assured that we are planning maintenance and upgrades to enhance this space and provide a more pleasant and modern experience for our guests. We truly appreciate your comments and look forward to welcoming you back for a more enjoyable stay in the future. Warm regards, Indochine Palace Team.

Dear DO THI V, Warm greetings from Indochine Palace Hue, Thank you for sharing your feedback with us. We’re so pleased to know that you enjoyed the room design and found it to be a great value for the price. It’s wonderful to hear that you had such a positive experience, and we’re delighted that you liked it so much. We look forward to welcoming you back for another enjoyable stay. Warm regards, Indochine Palace Team

Dear Valued guest, Warm greetings from Indochine Palace Hue, Thank you for your kind feedback. We are pleased to know that you had a good stay with us, and we look forward to welcoming you back on your next visit. Warm regards, Indochine Palace Team.

Dear Thanh Hoa, Warm greetings from Indochine Palace Hue, Thank you for your kind words. We’re delighted to hear you enjoyed our beautiful hotel and friendly staff. We look forward to welcoming you back on your next visit to Hue! Warm regards, Indochine Palace Team

Dear Thu Thuy, Warmest greetings from Indochine Palace! Thank you so much for your kind and cheerful feedback! We’re thrilled to hear that you especially enjoyed our “Bún Bò Huế” at the breakfast buffet, it’s one of our signature dishes, and we’re so glad it left a great impression. We’re also happy to know our central location made it easy for you to get around. Your recommendation means a lot to us, and we can’t wait to welcome you back on your next visit! Warm regards, Indochine Palace Team.

Dear Tan T. C., Warm greetings from Indochine Palace Hue, Thank you so much for your kind words! We’re delighted to hear that you had a wonderful experience and found our hotel beautiful. It means a lot to us that you would choose to return if you visit Hue again. We look forward to welcoming you back in the future for another memorable stay. Warm regards, Indochine Palace Team.

Dear Nguyen.T.T.H, Warm greetings from Indochine Palace Hue, Thank you so much for your kind words. We’re truly delighted to hear that you found our hotel luxurious and worth returning to. Your satisfaction is our greatest reward, and it would be our absolute pleasure to welcome you back for a second stay in the near future. Warm regards, Indochine Palace Team.

Dear Nguyen T. Q. M., Thank you so much for sharing your kind words! We’re very happy to hear that you were pleased with the clean, airy rooms and the warm, attentive service from our team. We also appreciate your feedback regarding the breakfast variety and will look into ways to improve it in the future. We look forward to welcoming you back for an even better experience. Warm regards, Indochine Palace Team.

Dear Nguyen T. Q. M., Warm greetings from Indochine Palace. Thank you so much for your lovely review! We’re delighted to hear that you enjoyed our central location, clean rooms, and the warm service from our team. Your feedback about the shower and breakfast is much appreciated and will help us as we continue to improve the guest experience. We’re so glad you found your stay worthwhile, and we look forward to welcoming you back again soon! Warm regards, Indochine Palace Team.

Dear Myrabel, Thank you for your kind review. We’re delighted to hear that you had a wonderful stay and that our enthusiastic team, spacious rooms, and refreshing ginger scent made your experience even more enjoyable. It’s great to know that our convenient location and welcoming lobby added to your comfort, and we’re glad we could accommodate your early check-in. We truly appreciate your support and can’t wait to welcome you back on your next visit to Hue! Best regards, Indochine Palace Team.

Dear N***n, Warm greetings from Indochine Palace Hue, Thank you for bringing this to our attention. We sincerely apologize for the negative experience you had during your stay. Your feedback is very important to us, and we are disappointed to learn that our service did not meet your expectations in this instance. We hope to have the chance to welcome you back and provide a better experience. Warm regards, Philippe Lecluse – Director of Operations

Dear An Binh Nguyen, Thank you so much for taking the time to share your wonderful feedback regarding your experience during your stay at Indochine Palace in Hue city. Our team takes great pride in providing professional service while ensuring the utmost efficiency. It's glad to know that our staff's hospitality made your stay with us more enjoyable Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another memorable stay with us. Your kind words will be shared with the entire staff as they serve as a source of motivation for everyone. Thank you for staying with us and we’re looking forward to welcoming you back soon Sincerely, Philippe Lecluse – Director of Operations

Dear Pham Quang Vinh, Thank you very much for taking the time to share with us about your staying at Indochine Palace. Throughout your details review, we are very glad to know that you had a good time and were satisfied with the hotel facilities and hospitality services. It is always encouraging us to learn more and do our best to make guests satisfied with our service. Thank you very much for your feedback and we’re looking forward to welcoming you back. Sincerely, Philippe Lecluse – Director of Operations

Dear Thuy Minh Hieu Tran, Warm greetings from Indochine Palace Hue, We would like to extend our appreciation on your honest feedback during your staying with us. Thank you for taking your time to share your experience. We are glad to hear that you were happy with the hospitality from our team. However, it is a regret to note that your concern about the smell in your room. We sincerely apologize for the inconvenience it may cause you. As you may know that it is the rainy season in Hue and the humidity is extremely high during these days Thank you very much for choosing Indochine Palace and we do hope to welcome you back Sincerely,

Dear Thi Ha Thanh Pham, First of all, many thanks for choosing to stay at Indochine Palace Hue and for letting us know your feelings about the stay. Throughout the comment, we have noted that you really liked the beauty and the location of the hotel. It is highly appreciated. At the same time, on behalf of the team, we would like to send our sincere apology for the unpleasant feelings that you have had regarding staff hospitality. It does not represent the quality of service that we are running now. We regret you have got the feeling of hesitation from some of our staff during your stay. Kindly rest assured that we have briefed our team and additional training will be given to ensure such a situation will not recur. Once again, we would like to thank you for your feedback and look forward to another chance to be of service to you next time. Sincerely,

Dear Huu Toan Ly, Thank you very much for your feedback regarding the recent stay at Indochine Palace. It's great to hear that you were very satisfied with Indochine. It's keeping all of us motivated. Once again, thank you very much for your recommendation Indochine Palace, The team is looking forward to welcoming you back. Sincerely,