M***m
Leisure
5.4
/10
Reviewed 10 week(s) ago
Location-wise is good. There is a 7-Eleven below the hotel. Check-in took quite some time. Check-out was quite fast. However, I think the room and the staff cleaning the room needs more improvement. Aircon was spoiled on the 3rd day but no one rectified it until the 4th day when we called the reception. The guest room aircon is also very hot, like just with the blower only. The shampoo was topped up using water only. Hotel slippers were thrown away without replacing a new one. On some days, there were more towels because they didn’t keep them. On some days there were not enough towels. Also, on the third day, we came back around 4 PM and realized that the room hadn’t been cleaned up yet. Lastly, it was booked for a friend's birthday. But we only realized that the rooftop bar was closed for renovation while at the 38th floor.
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