Most of staff was not pleasant. Paper thin walls. Maze of a hotel. Will stay elsewhere next time.

Clean room. Good bathroom. Close to everywhere you want to explore.

The staff was friendly and kind. The bed was extremely comfortable. The location of the hotel is just amazing.

It was very conveniently located in old town.

La ubicación es Perfecta. Cerca de la terminal de ómnibus y marítima. En el corazón de la ciudad antigua y con todos los medios de transporte cerca. Súper recomendable para quien quiera conocer Génova.

This was a quaint, clean, comfortable overnight stay. The staff was very accommodating and courteous. There’s a lot of options to eat nearby. I highly recommend.

Hotel service is good although the service time is not 24 hr.

Staff are friendly and helpful. Locations are walkable to dining and churches. Very historical building with old style lift is Not often to see in other places.

The property was in a great location walkable to restaurants, sites and train. Clean, comfortable rooms with lots of space

Average hotel. Cool decor in lounge area but sheets were quite old and poor quality. Breakfast could be improved with fresh fruit. For a quick night before heading to airport it’s fine. The fitness shouldn’t be advertised. The bikes are 100 hrs old and all broken. Aside from a couple of dumbbells the equipment is unsafe and is a liability. Do not choose this hotel for fitness room. Communication was fantastic but I’d rate a 2 star.

nice place, the elevator is small, the staff are helpful and friendly, great location to see things as a pedestrian

Very nice hotel downtown Genoa. Gym is fully equipped even if machines are very old. Breakfast is very abundant.

Bathroom towels are not changing every day.

Lovely Hotel!!! We had a great stay at Ciel! Loved the hotel location and our room had amazing view to the church! Very close to all restaurants, and shopping! Perfect place woth decent price! I highly recommend it! Staff was helpful and friendly! Roof top has amazing view of acropolis and church… Beautiful stay indeed!

Everything was great besides the elevator being quiet small

Location was good

Quiet center location.

Great location to explore Genova. Nice roof terrace with some shade for relaxing or reading. Walking distance to everything. There are stairs & the shower is raised up off the floor and VERY small - so the hotel is not suitable for seniors or anyone with reduced mobility. The aircon works well & the breakfast is ok. The lady who runs the breakfast is very cross & unfriendly - the only downside of our stay - she was banging plates & doors & giving people dirty looks when we were breakfasting. Apart from that one small thing the hotel is basic but good & everyone else is very friendly.

Didn’t love the neighborhood. The staff was very kind and the breakfast buffet was excellent.

Check in on 3rd floor via rickety elevator. Room was ok but hotel was just a bit weird in a pedestrian only street so difficult to access