The resort was closed when we arrived. We were given a room at a sister resort that was totally out of the area we wanted to be. They said the power was out. I think they were under booked. The sister resort was not a good place.

When we arrived a man came out of the hotel and showed me his phone to read message because he did not speak English .the message read we are closed at this time and we will transfer you to our other hotel called diamond bay.which was the farthest hotel away from everything.i talked with Expedia on line for 2 hours about getting a refund and find us a closer hotel closer to the one we booked as it was close to golf and other things.expedia told me I was past the required time limit to cancel which was a couple days before we arrived but the hotel was closed for a month already and I asked why we were not notified and rebooked.they gave me the run around for 2 hours I finally gave up and went to bed.in the morning I talked with the manager at diamond bay and they found me another hotel in the golden zone that was suitable for everything I wanted to do.expedia did nothing for me.

I was turned away at the door. Closed! I booked this hotel 12 hours before on hotels.com

What I like about the place was has access to pool, same time beach. Had to tell concierge to have sheets,pillow cases washed.

They charge $100 for the lost keys They put speakers outside every room they put very loud the music at 8:00 am They knock the room at 8:00 am for cleaning the room The housekeeper knock at 8:00 if you don’t accept the room service at the time they say, they took a picture saying don’t bother The front desk want charge for 2 kids under 10 years old They want to sell shared time every day giving you a free breakfast but you lost a money day hotel

Muy bonito

Zafiro is right on the beach with a great view. It is quiet and private. We had a great room, ocean view, and very clean. Others in our group had a lot of issues with their room such as termites and broken door handles. The property definitely needs work. The pool deck had broken pieces, the hot tub was not heated and the railing was unsafe. Tables and chairs under the awning would be nice as well as chairs for the beach. The room was clean, large and good value for the price. The hotel itself has no amenities at all. There was breakfast available for an extra charge, but it was always full of people trying to sell time shares. Zafiro s across the street from pickleball courts. Some maintenance and minor upgrades and I might go back.

Perfect

The property is in a very much needed renovation fridge didn’t fit counter top all broken the stove was very old and you had to let it heat up for a long time very little light in the kitchen the hot tub was cold and missing a lot of tiles the railing was very old and wobbly no railing to the pool which was missing a lot of tiles around it it needs a lot of work staff were friendly but very little English in the advertising it said toaster,blender,BBQ we had none of the above we complained and they went and bought all 3 of us a toaster no spa or service of any kind that was advertised very few loungers at the pool so the advertising was very deceiving

Not a well maintained property. AC did not work. Rundown. Bell boy was very helpful and very apologetic about the situation.

Tv entertainment was zero. No channels available at all.

On site employees and Staff very nice.

A small property but aging. All staff very attentive and responsive. Not enough loungers at the pool

The Zafiro needs a good renovation but is a quiet hotel with room for improvement. Staff was friendly did not always follow through on issues. The internet was an issue in my room which was a bummer. You have to realize it is not a 4/5 star hotel so if you accepting of a few deficiencies it was a great stay and the location and quietness was nice to have.

Didn’t like the fact that the resort allows non-registered guests to come into the rooms after midnight and disturbed the guests. Happened to us for 5 nights of our stay. Other than that we had a great time.

Zafir is a very good value for the money. But it is a quirky property that still needs more upgrading. It used to be a luxury resort, but has faded. The staff is working hard to improve the place; it just takes time. My stay was good.

The only thing i loved about this place was the view other than that everything else was bad at check in the lady at the desk did not know where my room was. the pool was super cold the jacuzzi didnt work

Customer service was bd it took 1hr to fine my reservation, He ended call someone for help and found it it took another 20 min to give me my room Young man look confused. Had trouble with Ac unit started licking it was midnight so didn’t want to bother to call and waste my time chasing room. The next morning they decided to charge me a second reservation that I made 3 reservations and charged me. The young man in the front desk was still working there in morning lack of employees he looked disoriented poor thing they need to hire more staff.

There is no restaurant, spa, or beach access as listed in the amenities. Breakfast is offered by the pool but it's an extra charge and you have to buy a paper ticket each morning. The girls that are responsible for providing the ticket seem put out by having to do this for you. The rooms are big and have a small kitchenette which came in handy as this property is a bit far from most restaurants and the more popular downtown beach area. Getting an open air taxi or Uber is not difficult though.

The ocean was couple feet away ! Beautiful view , great service, great customer service, condo are amazing