1 star deducted for the warm water issues - we stayed a total of 3 nights, and there was no warm water from the shower on the 2nd and 3rd night. 1 star deducted for the lack of proactiveness to provide heads-up to the warm water issue. We passed the reception when we returned to the hotel on the 2nd night, and the receptionists greeted us. One of them (a guy) later informed me that they were facing water heater issue after I asked about the lack of warm water in our shower. My wife had to shower in cold water (after spending a day in sub-zero temperatures) since she had already shampooed her hair before realising there was no warm water. She had been coughing from that night till now, 4 days after we’ve checked out. 1 star deducted for the receptionist (a lady) on the 3rd night for wilfully refusing to acknowledge the warm water issue until a staff came to our room to verify that there was indeed to warm running water in the shower. 1 star deducted for the lack of amenities (for a 4-star hotel).

Run down property. Scalling in washroom and toilet.

Good cheap hotel. Sauna on top floor which is always a bonus after stretching your legs around Salzburg which is a 20 minute walk to centre from hotel door. Good stuff.

Clean room convenient location

Nous avons apprécié la variété et la fraîcheur du petit déjeuner. Le personnel était très gentil et disponible pour répondre à nos interrogations.

Rooms were clean. Buses very convenient to all sites. Nice shopping mall across the street with a Billa Plus. A real find for the price.

Hotel was a good choice for our purposes. We found the bedding too hard and were given only one pillow each. The hotel is stingy with amenities, for example you only get two instant coffees for the room. After that you pay. The staff was always helpful when we asked questions. As a tourist one should familiarize oneself with the public transit system. It was super easy to go to all the sites once we understood that, and the hotel is well situated to use it.

The property was located at a very busy intersection. Road construction limited the access to the property. The rooms were very small and cramped. The staff was friendly and the breakfast was great.

Main reception is poorly staffed. You have to look around to get the attention of staff. Not particularly welcoming. Our room key didn’t work at the end of each day needing to be reprogrammed. The hotel itself is close to transport and walkable around Salzburg.

Poor air conditioning

We enjoyed our stay at this Best Western in Salzburg. Check-in was quick and the staff was helpful on several occasions. Their breakfast was perfect for us and there are also good restaurants nearby. Parking in their garage made having a car workable. We will choose this hotel if we come back to Salzburg.

nice hotel great service

Only one black tea bag, one fruity tea bag and one instant coffee bag were given for a room with two people. When asked at the réception we were given just one additional instant coffee bag and said that we had to pay for more.

great staff

L’entrée au parking est étroit n’est pas convenable pour les voitures larges et plus cher que les autres hôtels,

Not super clean. Limited staff.

Aberage facility out of the way

Excellent

The staff here was so friendly and helpful. Hotel had 3 bus stops near by which made getting around the city and surrounding areas very easy. The only thing I didn't like about the property is that there were no privacy doors for the shower.

Okay medium priced hotel. Nice sauna. Some employees nice and helpful, others oddly rude.