Best Western Urban Hotel

Explore Best Western Urban Hotel
8.0
Very Good
From 551 reviews
Cleanliness

8.4

Room Comfort

7.8

Location

4.0

Service and Facilites

8.6

Traveller Reviews Best Western Urban Hotel

Number of reviews per page
20
40
Top reviews
Tracey
icon-with Partner
with Partner
6.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Asked for a room upgrade on arrival & were given a room where the bathroom door only opened partially as hit bed, big chunk missing from toilet seat & managed to badly stop my toe on a metal door stop in bare feet! We mentioned all this as we left this morning & were offered a drink by way of compensation. Not useful at 8.15am. Didn’t mention during stay as only there for a couple of nights. Would we stay there again? Possibly as a last resort
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Ray
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Staff very friendly. Property was tired but clean.Unable to open bathroom door fully without hitting the bed. Room felt cramped . Breakfast was good
Ewan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Great location, quiet but central. Staff really friendly and great choice for brekki.
Luis
icon-
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

Great stay at an affordable price!
Jesper
icon-Business
Business
4.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Terrible room, find another Hotel.
Clare
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
James
icon-Leisure
Leisure
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

Nice, quiet, clean, friendly
Stuart
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Debbie
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad. The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
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Stuart
icon-with Partner
with Partner
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.
Daniel
icon-with Partner
with Partner
4.0
/10
Reviewed 103 week(s) ago

Hotels.com verified review

Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Darren
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 137 week(s) ago

Hotels.com verified review

As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
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Lyndsey
6.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Friendly staff but rooms are run down
Mark
icon-Business
Business
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Excellent Staff location great and free parking
Lisa
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
james
icon-
6.0
/10
Reviewed 196 week(s) ago

Hotels.com verified review

As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
Andrew
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
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Starr
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 200 week(s) ago

Hotels.com verified review

We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Kenneth
icon-with Partner
with Partner
10.0
/10
Reviewed 206 week(s) ago

Hotels.com verified review

Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room. The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
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