Overall Ratings & Reviews Kenzi Club Agdal Medina All Inclusive

Really pleased with the hotel and the staff were very helpful and friendly- we are both veggie and didn’t have a problem with the food options but we may have found it repetitive if we had stayed longer. Our only concern was that housekeeping knocked on our door at 22.45 one night I think to give us something but we didn’t feel happy answering the door.

This hotel was great for a family trip away. Nice pool areas and facilities. Staff were very friendly also.

The property needs to be renovated. This is not a 5* hotel. If you go there with the expectation of 3-4 stars you won’t be too disappointed. You have to request basic 5 stars amenities instead of it being provided in the rooms. The food is good and there is a variaty

Our 2nd stay at the kenzi club for some pre Christmas sun. Exceptional value for money. The hotel & grounds are beautiful & kept so clean & tidy. We had a suite & it was amazing. Can not fault any member of staff. They are so friendly and can’t do enough to help. Many of whom remembered us from last year. Would like to especially thank younes, yousef (waiter outdoors lunchtime ), yousef (waiter indoors dinner ) and Mohammed ( waiter in the bar on a night time ) They are a credit to the hotel & made our holiday extra special

My stay was only a short one, and I am very much a foodie, but my thoughts in summary are ; beautiful grounds, beautiful rooms, poor drinks at times eg making a pina colada with vodka because the bar was closing in 30 minutes and they wouldn't open a new bottle of rum !!! Food was heavily vegetarian and the meat options were of poor quantity and quality. Some great sports options which sadly I did not get the time to use.

It’s very run-down for a ‘5 star’ resort. Everything just needed re-vamping. A lot of the sun loungers were broken etc. The food and drink were not good, and the service in the other restaurant, which you have to book, was awful - we left after the first course! The staff however, were so kind and friendly, and the place was clean!

Hotel not 5 stars. Staff and food, excellent. Poolside area in need of some TLC, it looks tired in places with old furniture and sun bed mattresses which are in need of replacement.

Fantastic stay all staff went over and beyond to make sure we r all safe and having a good time

It was awesome experience in Kenzi…

Great location, service of all staff was brilliant, perfect for families. Will definitely be re-booking this hotel again.

it was terrible terrible service old rooms mold smell like sewage roaches. It is terrible. I mean terrible I don’t know how this hotel is getting 4.4.

The resort was excellent, staff couldn’t be more accommodating. I was worried initially as we saw some mixed reviews online, but our experience was brilliant. On arrival, the receptionist checked us in 3 hours early and gave clear directions as to where to sit while waiting for a buggy ride to our riad. We decided to walk as I just wanted to be in a dark room after going through the airport, and a member of staff came after us and insisted on giving us a ride to the riad. He helped us in with our cases and gave us a tour of the room, with instructions on how to call reception, use the safe and showed us where to find our private bar, get towels and access staff if we needed help. Our room was spacious, with a sliding door veranda onto a private patio with two chairs and a washing line to dry our clothes. There were plugs at each bedside, and a super king bed with the sheets changed daily. There was a mini-fridge (although empty, we got a bottle of water and Coke Zero at each meal time to keep in the fridge). The air conditioning worked from our arrival, and the room was consistently cool - a saving grace in the 40 degree heat. The bathroom was clean with toilet roll and clean towels regularly restocked. There was a rain shower with excellent pressure. Pools and amenities were excellent.

Fantastic

Excellent, people working there made it amazing. We were advised that we would get a bottle of wine as VIP, I told reception that we were non drinkers but we did not receive an alternative. No problem. We were given excellent rooms with access to a private pool, wonderful. Reception staff seemed a bit overwhelmed due to full bookings.Already looking to book for next year

This is a far cry from a 5* hotel - ants in the rooms (which also smell of drains), terrible food/drink and threadbare towels. If you are a couple, don’t book here.. hundreds of children, very loud entertainment and not relaxing at all. It’s cheap, but spend the extra £200 and stay elsewhere!

We spent 7 nights at the Kenzi Club. 2 adults and 3 teens. Lots of activities and all staff were brilliant particularly the entertainment team actively encouraging our teens to participate. Initially thought a buffet restaurant and 2 themed ( Moroccan and Italina) might not be enough variety but the buffet had themed nights and food was great everyday. No faults and will likely return again., in fact we are already recommending it to friends. Thanks to all staff for a great stay!!

What an absolute Gem. From start to finish, i cannot fault our stay. Short 3 night stay with friends. The accommodation was excellent with a nice upgrade to the privileged area which included private pool and bar. Food and drink was above and beyond. The wine for an all inclusive resort was outstanding. I would highly recommend this hotel for both long and short stays. Marrakech is a fantastic city and the people are kind, respectful and above all, happy and open to Western Tourists. Never felt unsafe, and grabbed many bargains in and around the souks. The hotel offer free shuttle to and from the city which was great. Thank you to everybody at the hotel for a truly memorable and enjoyable mini break.

i will definitely go back again, evry thing was great, very friendly staff

We stayed in Riad Rosarrie with a beautiful apartment and secluded pool. The staff were very helpful and hospitable, something that comes as part of Moroccan culture. There are 2 other, larger pools. One designed for families and children. The food caters for European cuisine but was pleased to find some Moroccan based dishes too. The chefs and service team work hard to produce good quality food. We didn’t do many activities - but visited the spa for a massage and a Brahman Bath. Both were lovely and reasonably priced. There is an on-site golf pro I visited one day and he really did help with an hour 1on1 lesson. And it was free! In the evening we stayed around the Bar area next to the restaurant. There was music, mini disco for kids and then a show or some local entertainment. The best evening was the special guests drumline. Was brilliant to watch! Overall we loved it. Spent 7 nights. As far as all inclusive, affordable hotels go this has to be up with the best. Special shout out to Ayisha (our bar attendant at the pool), Mohammed (server in the bar who kept the drinks coming and taught me a little Arabic)!

Great hotel, would recommend. Felt looked after by the staff. Great choice of food, plenty of sports and entertainment to keep you occupied if you need it. Pools are great. Really enjoyable vacation :)