Dear Phuong, Greetings from Banyan Tree Samui! Thank you for choosing our property for your recently holiday with. I am delighted to know your stay was excellent and we were able to deliver a memorable stay. It is always a pleasure to read through notes such as yours as it is praise such as yours that serves as inspiration for us to maintain the high level of service you experienced and which is one of the trademarks of our brand. I have already passed along your kind comments to our Front Office Manager, Geng; our Recreation Attendant, Rang; as well as our entire team. As a Banyan Tree property, we strive to deliver service excellence at every opportunity and it is fantastic to read that you felt the personal touch from our team as they worked to locate your missing necklace and to swiftly return it to you. Phuong, as returning to visit our properties is the highest compliment we can receive as a company, I would like to thank you once again for choosing us and we anticipate delivering another holiday that is equally memorable. With kind regards, Remko Kroesen General Manager