Overall Ratings & Reviews The Residences at Crystal Towers

A comfortable stay, friendly and helpful staff, lovely amenities. Very well located. Furniture showing signs of wear. I would stay here again.

Great location, great apartment, only thing the apartment needs to be refreshed . Furniture is chipped , side draws broken , stains on the entrance table. If you look beyond that pretty comfortable. Beds and linen were great.

Beautiful location with comfortable surroundings but no available blankets in room, airconditioner not heating and extra towels not provided as requested

Love this place

Great stay.

Highly secured and walkable distance to essentials things.

Overall I enjoyed my stay. 7/10 However, the communication before the stay was terrible. I did not have any response up until the day I got there. The confirmation was not clear as I booked a 2 bedroom apartment but it stated 1 room, 2 queen beds. The reception staff were lovely, polite and helpful. As for the property itself. The beds are small. More like a standard double not sure why it says Queen. The property is unmaintained. Let me clarify it was mostly clean however, damaged shower holder, cracked furniture, rusty extractor fan in shower. There was a peace of kfc chicken in the sofa, balcony glass dirty. Given the amount of money I paid I expect the property to be better maintained than this. The second bedroom has no AC and a Velcro curtain. I mean for a luxury apartment unacceptable. I encourage the owner to do maintenance and get it up to a luxury standard. The bed was comfortable and for a short stay the apartment met our needs. Lastly there were no clear pictures on the website. This is misleading as it shows several apartments. It was not clear which one we were staying in.

The property is centrally located and has everything for your convenience.

Average accommodation in a good area. Apartment definitely needs some TLC. Wall cabinet was hanging off the wall. Dirty walls and front door looked like it had been through some tough times. Great shower though. Room size was great too. Bedding felt like it needed replacing. Cigarette butt on the floor outside the elevator. Not the fault of the management, but not nice to see something like this. The rate was low so that’s probably why it’s not a premium accommodation. It’s a pity as the location is excellent and it’s next to the Marriott hotel. We stayed one night before going to airport. Okay for something like that.

We could walk to the mall that had great eating options and great shopping.

We had to wait for half an hour before check in, with 2 other couples before us. The couch was absolutely dirty, resulting in us not using it. Bed and pillows very hard and uncomfortable. The guesthouse in Stellenbosch was of far superior quality than this accommodation

Very safe, very clean, and very beautiful. All the staff are also very kind. I'd like to choose the residences at crystal tower again when I get back this area.

I recently stayed at this location and had a fantastic experience! The room was spotless and very comfortable, making it a great place to relax. The location is perfect, just a short walk from a shopping mall, which made it easy to explore and find everything I needed. The staff were incredibly friendly and helpful, always ready to assist with a smile. I highly recommend this hotel for anyone looking for a clean and convenient stay!

Modern upmarket apartment with a great location and access to Marriott facilities next door. Rooms were clean, modern finishes with good amenities. Kitchen was convenient. Daily cleaning service. Would recommend for families and business traveler. Great location and within walking distance to Canal Walk.

Room and Bathroom needs maintenance attendance. Loose floor tiles in room, wash basin clogging Cleaning service needs to be more thorough

everything was great

Always a good stay

Comfortable self-catering unit, conveniently located close to the conference center

Great place

The front desk was great and accommodated an early check in, it is in the same building as the Marriott hotel which needs to be stated on websites including Expedia. The apartment room was spacious but needed a hair dryer and coffee. Area is great and safe. I would easily stay there again!