Overall Ratings & Reviews Hampton Inn Sulphur Springs TX

Old hotel. Could use some updating. Checked out and went to Holiday in down the street. Much nicer

Very nice hotel-clean and quiet. Centrally located to gas, food, and highway.

Good location Pool was cool and nice. Family enjoyed the quiet space.

Neat and clean

Very family-friendly staff, spacious room, excellent accommodations, very tasty breakfast with lots of options. Kids were very happy and the price can’t be beat!

Nice location. Clean facility. Great staff.

Hotel was very clean and staff was nice. The quality of everything else was not worth the money they charge. They need some serious upgrades. Bed was very uncomfortable.

Put me in a handicap room, water all over the bathroom floor after taking a shower causing me to use all the BR towels on the floor. The exit doors at the end of the hallway, closest to my room on the first floor, the exit doors wouldn’t lock and remained unsecured all night; the key fob reader was broke I was told this was a pet friendly hotel, I legit didn’t see a pet fee when I booked on Expedia, maybe it was there but never saw it. When checking in, I disclosed I had a dog, the front desk clerk told me it was a $75 “deposit” and as I placed my card in the reader, the clerk then told me it was a “non-refundable deposit” - what the heck is that? The room cost me $135, and now I’m charged $75 additional for a dog! INSANE The clerk and the manager both were not even concerned about my complaints. I WOULD NOT EVER STAY HERE AGAIN

All around amazing experience!

Facility was older but good for one night...AC worked well

Very nice hotel. The room was excellent, clean and comfortable. The bed was great. Breakfast was the usual you get at hotels, but was much better than most.

Nice clean property

Stains everywhere. Chair was beat up. We didn't stay but we were still charged. Will not go back.

No hot water…….

.

Our only issue was the heating didn’t seem to work properly. It would take 30 minutes or more to cycle on once you turned upthe thermostat, and it wouldn’t stay on very long or come back on by itself, so the room stayed chilly. To be fair to the hotel, we were out at a family members a lot and were tired after driving a long way, and so never reported it, so that’s on us.

Clean friendly

met needs

The lady who checked me in was nice and the lady who set up breakfast was nice as well. That's pretty much where my compliments end. I expected a hot shower or at least a warm shower during my hotel stay I tried twice but had no luck (I waited an hour and a half between attempts). The curtain was dirty, the cushioned bench was dirty, and the pleather desk chair was peeling so much my son refused to sit in it. I wouldn't expect to see "dumpster" furniture in a hotel room. I did contact the front desk regarding the cold shower water to no avail. They seemed shocked but I heard others at breakfast mentioning the same problem so they had to know it was an issue. There was a tween birthday sleepover the night of my stay and it was the loudest hotel experience I've ever encountered. They were running through the halls screaming at the top of their lungs. I would recommend booking that type of party on the first floor and a cut-off time of 8 pm for excessive noise. Needless to say I did not enjoy my stay.

The hotel smelled like mold. It was dirty and not kept in good condition. Would never stay there again.