Overall Ratings & Reviews The New Inn by Roomsbooked

The place had soul and style but need some work to be top of the game. Good location and history but the bed was not confortable

The staff were amazing! Really friendly, done everything they could to make sure you had what you wanted or needed when it came to breakfast or dinner times when dining. Only small issue was how noisy it was from the town side in the mornings with cars etc driving up and down with deliveries as we had a room right at the front of the building, would had been happier with a room at the back with less noise unless the windows could be redone to reduce sound

Not at all like the ad. Room smells. furniture beyond scrapping, dead flies everywhere. Bathroom.. disgusting. Staff nice but there was nothing they could do. This is why people go to Premier In! At least you know what you get. Asking for refund

Great location though room a little tired. Warm welco e from the team though and woukd stay there again.

It was perfect and heavenly.

Very hot rooms with radiators you cannot turn off

The shower had only boiling water. The room was too warm, had to sleep with the windows open, and thus got mosquito bites. The bed is tooo small for my body, the pillows were not comfortable, and the cover was too small. Overall, i havent slept a wink all night.

Comfortable room and bed. Spacious. Staff amazingly friendly.

Beautiful period property. Oozing history.

Overall it was fine. The staff were friendly enough and breakfast was ok. Very interesting being in such an ancient building with sloping floors and ceiling. Also sound proofing not good so a little noisy at night from other guests and street outside. Managed a reasonable night's sleep despite this.

A bath mat at bathroom and a refrigerator will make this place wonderful

Cleanliness

...for a great stay in the centre of Gloucester. Close to the city centre, quayside and cathedral this is an excellent place to stay and explore. The staff are friendly and give excellent service, and the room was clean and tidy Slightly disappointed not to meet any of the ghosts...maybe next time.

Good value and the hotel had a lot of historical interest. Staff were friendly. Room was a bit cool. Bar area pleasant but spoiled by loud music that seemed more suited to the bar staff rather than the clientele’s.

Would use again

Wonderful old building, a real sense of history about the place. Room was well provided with all the necessities tea/coffee. Very friendly, helpful staff

We have stopped here a few times over the years as great for rugby weekend. new management taken over breakfast changed a lot used to get all u can eat for reasonable price now but expensive so we go out which is a shame. Apeart from that lovely stop in the oak suite.

Hotel was very old and very run down. Lack of food services made very inconvenient

Check-in was slow including requiring to fill out a form and presenting identification documentation. There was no spoon or stirrer with the beverage facilities in the room - I have never met this in any other accommodation - upon querying this at reception, the young woman there asked: " do you need one? " before fetching a spoon. Breakfast was not as good as under the previous management, it not being buffet style - will this improve when the restaurant is re-opened after the present restoration? During the heavy rain on the Sunday, I found that rain was dripping from the upper window frame inside, bouncing off the sill and causing a damp patch on the carpet adjacent to the window ( I did report this to the management on that day .). The best part about the property was the convenience to the venue and I liked the free wi-fi.

It was an intriguing building. Rooms well furnished and heated. The staff were very helpful and friendly. BUT not a suitable place for elderly or those with mobility problems. An outside flight of stairs, which could be slippery in wet weather, led to first floor and then more internal steep stairs our room. There were no grab rails in the shower. Food was well prepared especially the breakfast but menu in evening was limited and in spite of signs there was no real ale. A further problem which the hotel cannot help is the parking. We had to park 5 minutes away. We knew this but did not realise that the area around hotel is pedestrianised so people and luggage cant be dropped off. It was also complicated finding way from carpark to hotel so clearer instructions would be useful.