Top notch, incredible hospitality and food. Kind and professional staff, we felt taken care of from check in to check out. Exceptional experience.

The hotel is fantastic. The room and common areas are beautiful and spotless, the staff were so friendly and helpful (Erika in particular was brilliant!), the food and drink were great and the hotel was really well situated to explore the area (although a car is essential). Would highly recommend.

This was a very exclusive stay with excellent food using a carefully selected choice of Hokkaido produce as well as sake and wines. There is a shuttle from the Otaru Chikko station if you organise in advance but you can get in to Otaru using a taxi without any problems. We had an in -room onsen which was gratefully received and used quite a few times. Beds were comfortable but upstairs if anyone had trouble with stairs.

Very cool Stay! We loved the kids futon!!😍 Deep dive into the Japanese culture. Everything was super interesting and we can’t wait to be back. Foods were delicious and Location nice next to Asari Ski resort. ありがとうございます！

Yes

Overall, it was a wonderful place. However, the dinner did not meet my expectations, and I believe the taste could be improved.

Great staff, lovely design and beautiful setting.

Amazing

Very good service from staff

Incredibly relaxing onsen and an excellent dining experience in your own private dining room. A great retreat.

A beautiful place to stay with peerless service. My wife and I had a wonderful experience.

Food could be a little better

It was perfect. Seriously. Open bar with a pretty stellar collection of local Whiskey. Might disappoint those looking for Western Cocktails (they have them, but they won't be the best you've tried), but why would you order that at a local Ryokan in Otaru Japan?? Ask them for their "o-su-su-me" ("recommendation") and just enjoy yourself. Room was perfect, staff were helpful, food was excellent, and Otaru neighboring areas were so much fun for those looking to enjoy the Hokkaido region. Hope to stay here again one day.

Absolutely stunning place! Super tranquil, relaxing, staff are amazing and extremely nice. Onsen is absolutely amazing, and food is exquisite. My best ryokan ever in Japan!

Small hotel with a very quiet environment, nice to take a quiet holiday there. Staffs are very polite and friendly. Public Onsen is not too big actually, but nice to try 👍

A wonderful modern yet authentic Japanese feel ryokan! A great getaway!

Outstanding architectural and interior design evident in the change of store houses to a remarkably well operated boutique hotel. The environment, service and food received at Kuramure is definitely worth its room rate.

Overall a good experience but we were disappointed with the keiseki dinner

This has to be the best hotel I've stayed in in recent memory. Mainly because it was unlike any other 4 or 5 star hotel I've visited. We had a great view of the snow from our window and slept like babies.

Great stay with beautiful Japanese cuisine... Wonderful after ski trip!