Overall Ratings & Reviews Hyatt House Virginia Beach / Oceanfront

Everything was very nice stuff for the refrigerator in my room did not work

Dirty terrace and broken lounge chair at Rm 207. Leftover chicken and rice on table and floor. We asked for a rollout mattress but never got a response whether it was available or not.

I was disappointed with my stay. I had specifically booked a room with double balconies, but did not receive it. To get a balcony at all, I was told I’d have to downgrade my room, which was frustrating. There was also no soap provided in the bathroom. On a positive note, the kitchen in the room was a plus, and the location right on the oceanfront was great. However, the overall experience left a lot to be desired. The elevator broke down during our stay, so we had to use the stairs to reach our room. Breakfast was terrible, and both check-in and check-out were disorganized and inconvenient. Parking was across the street from the hotel, which wasn’t ideal, but the parking attendant, Robert, was outstanding very helpful and professional. He was one of the few highlights of the trip. Overall, for the price we paid for three nights, it simply wasn’t worth it. I won’t be returning.

Clean. Nice staff. Thank you

Perfect location to the beach and broad walk.

Location: 5 stars. Room clean and updated: 4 stars. Doormen services 10 stars. Front desk could have been more helpful: 3 stars. Nearby restaurants and beach access: 5 stars. Parking is not included, which is ok, but upon checking in they advertise a "destination package" that includes parking at $30 a day but when totaled they charged me $219 and upon check out another $159 which I still don't fully understand what I paid extra for. So, I recommend travelers ask a lot of questions and recommend the hotel send an invoice for additional charges, especially when asked too. Luckily brought my own shampoo for a 3 night family beach vacation because it was empty in our room. Informed the front desk at check out for the next guests and they said I should have just called housekeeping. Which is interesting because I called housekeeping on day 2 for towel service for our bathroom, no answer, went to the front desk for request, they blew me off said they'll text housekeeping. They never did. 4 people, 5 towels for 3 nights, beach everyday, we're showering. So, I just used the beach towel rentals for extra towels since it was included in the "destination package." Also, did not enjoy stinky trash being left in the hallway for hours. Breakfast was good, but the seating area does not accommodate for the amount of guests the hotel houses so get there early to get a seat!

Enrique at the front desk was amazing! All of the gentleman who helped us carry our luggage were amazing! Overall great hotel and phenomenal location. One tip would be to include valet parking in the future as the parking is separate from the hotel.

I don't know only one thing that I don't like I have to pay for parking.

My room was clean, Staff was great, elevators worked and were clean 👌 overall I had a great stay...😊

Very bad experience. Considering the brand and price paid, the hotel had many issues. Room design is horrible with a TV cabinet right in the middle of the room. The mattresses were really bad and the sofa bed was horrible. You can feel the metal springs when lying on the sofa bed. Breakfast was good for nothing and some of the staff was not friendly at all.

Rooms were ok. Small queen beds, older furnishings, and housekeeping was not great as I had to stop multiple times at the front desk to get items that were requested but not left. However, the desk staff were all fantastic and the location is good in regards to things to do! Parking is close as well.

This hotel was close to everything with easy beach access and good dining options close by.

Fought gnats all day and night. Other than that, good/clean stay

The property was easy to find and access. Parking was convenient and affordable. The room was very clean and we never heard any other patrons from our room. We were on the 19th floor and the view was absolutely amazing.

I saw many bugs inside the room, it’s scare the hell of my daughter…

Loved it, the only thing I was not pleased with is having to pay additional for the parking space

We loved everything. The room was clean spacious. The balcony was amazing. The restaurant was excellent and you can’t beat the location.

Great hotel location and views of the ocean!

Traveled with a toddler, a crawling infant, a teenager and my mother. The room provided plenty of space for the 5 of us. My Mother was on oxygen at the time and the staff was so helpful to get us, our luggage and assisted with best placement of oxygen in the room. The staff was genuinely kind, making us feel like warmly welcomed.

I really enjoyed my stay here! The staff is always nice. I usually like to switch up the hotels I stay at when I come to VA beach but I was so satisfied here that I think I will only stick with this one. Everyone from the front desk with Kate, Enrique and the rest of the staff to the breakfast staff to even the bell men like Michael and the others were superb and very welcoming and hospitable! I love it here and will be coming back. This is in addition to the hotel being in such a convenient location with a spectacular view! I absolutely love it here!