Karann
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Unbearable stay – Zero air conditioning or fans, terrible customer service
Do not stay here unless you enjoy sleeping in a sauna.
I booked a two-night stay and it was an absolute nightmare. There was no air conditioning and not even a simple fan in the room. It was boiling hot, making it virtually impossible to sleep.
When I went to reception to ask for an AC unit or at least a basic table fan, all I received was a dismissive "sorry" with zero attempt to resolve the issue or make the room livable.
To make matters worse, Expedia's customer service was equally useless. When I reached out to them, the representative simply said they couldn't do anything either. Air conditioning or a fan in hot weather is a basic necessity, not a luxury. A platform like Expedia should not even be listing a property that fails to provide fundamental amenities, and management clearly does not care about guest comfort.
Sufferings through two nights in a boiling room with zero help from staff or customer service is completely unacceptable. Avoid this place at all costs.
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