Hotel Staff were amazing. I had a couple of facility issues that arose during my stay. The hotel staff attended to the issues promptly and kept me updated while I was out to let me know when the issues had been fixed. They were very apologetic for any inconvenience caused and I arrived back to my room later that night to a lovely note from the manager and a bottle of bubbles. I can highly recommend the Mantra on Charles in Launceston, Tasmania. Rooms are very clean and staff are friendly. There are also a couple of great cafes just down the road within a short walking distance.