Overall Ratings & Reviews Hyatt Regency Pune & Residences

Just awesome in all respects

Great welcome and services Awesome breakfast and servers were very friendly and understanding

The residences are large units suitable for long stays. Having kitchen and laundry in the unit made it very convenient. Staff was very helpful in arranging airport drop off and pharmacy delivery.

Restaurant service is slow and a lot of the staff while being polite are inexprienced. Health faucet on the wrong side so difficult to use. But can be fixed by using flexible cord instead of the existing rigid one All cutlery in restaurant should be from the same family. I found knives were large and heavy, tablespoons were almost like soup spoons and the forks were short in length and lightweight. That's sloppy for a 5 star hotel

It was good

Great property

The staff are polite and attentive. Buffets are good both for breakfast and lunch. Gym is also well maintained

Staff were very friendly and great stay for a family of four with two small children. Apartment stay was comfortable and facilities were good for a family. Breakfast buffet had good selection of Indian food and also a western section. Chai tea in the morning and afternoon were good as well.

It was Gud … nothing extraordinary..

It was amazing experience Room condition food service, everything was perfect

Great people and helpful specially Suraj and Hrishikesh and had relaxing experience with spa

Il ristorante ZETA è eccezionale, il personale è gentile e disponibile. Quando sono arrivato ho trovato il letto in condizioni di scarsa igiene ed ho chiesto il cambio di tutta la biancheria. Chiunque può accedere alla piscina con scarpe da passeggio contaminando con le loro scarpe il pavimento.

Wonderful stay.

Good

Rahul is a excellwnt host......

We got a smoking room in spite of booking a non-smoking room, we had a 3 year old kid with us and we constantly got the smoke smell in our room. Secondly one of the ACs leaked water heavily in the corridors. Our 3 year old slipped and hurt himself 2 times. They compensated us with $10 for entire 3 days of inconvenience!

Excellent hotel near the airport

Worst service! The staff made us wait for half hour before checking in for unable to find my hotels.com booking, if you guys are unable to find it kindly delist yourself from the site. Secondly they did not allow me and family members to enter the swimming pool which is disgusting. I will never suggest anyone to book this hotel if you are looking for family funtime. Rating this as 0 star for their service! Wasted my whole weekend

Checkin was an issue as they had some issue with the system and the junior staff was acting oversmart. Had to call the manager and HOTELS helpline to get it sorted. Post that everything was good.

Thank you the entire team, especially Rupali Sawant for the wonderful hospitality and Special care to each guest. Thank you