Our whole family loved the stay. Breakfast and kaiseki dinner were great! Onsen in our room was just amazing, I enjoyed every moment of it. Hotel staff was very helpful and rooms were clean and comfortable. Hotel itself is a bit off the beaten path and after stampede of tourists in Kyoto offers a calm refuge. If you can rent a car or afford taxi, you can visit all kinds of amazing places without any crowds.

I had a great experience. They made everything worry free. A shuttle from the train station. Being welcomed into the lounge to check-in in comfort. Being given a welcome drink. Then when the check-in is completed, being escorted to my room. Unheard of where I’m from. The room was exactly what I had hoped and more. The private bath on the patio was such a great treat. I was pretty dead after the last 2 weeks of being on the move and being surrounded by loud tourists. While a quick stay, this was exactly what I needed. The food. I need to make myself perfectly clear, all tasted great. I loved the experience. I will warn my picky NA eaters or people on the spectrum who struggle with textures. The kaiseki meal will likely be a struggle for you. I was fighting for my life XD. But I knew this going in and wanted to do it anyway. I’m very happy I did. My mantra, “They simply will not feed you something that tastes bad.” And they didn’t. I also asked for a drink recommendation and the plum wine and soda went crazy. So good. The staff were all awesome! I made train reservations while I was still in Kyoto and already had my tickets and couldn’t reschedule for reasons. But my train was leaving before the first morning shuttle. They had the shuttle make a special trip just for me nearly an hour early, which I was super appreciative of. All in all a fantastic place. I hope to return on my next trip, and take advantage of the other amenities. The spa looked really nice.

Amazing location, lovely staff, lovely rooms. The traditional spa is a great experience and the breakfast is to die for (especially the Japanese options) Truly 10/10. Also, Not sure why the hotel is shown as rated at 3.5 stars as it feels like a 4 to 5 star hotel with all the amenities and quality.

We had the room with the open air bath which was great. The temperature could have been higher but it was plenty warm. The staff were helpful but ultimately gave us the wrong information for the restaurants on 2 of the 3 days. The shuttle service does not run from Ostu station and despite me telling them that’s where we will be, we ultimately found out that it’s the wrong station and ended up taking a taxi. The location is also not that great. If you were expecting something like Hakone, it’s a bit less secluded and very urban. The breakfast was good but lacked variety. Dinners were great and very filling.

Loved staying here - came back a 2nd time!

Great breakfast buffet and seasonal kaiseki dinner. They have complementary shuttles you can call using a cellphone available for guest from the Ogoto Onsen Station, and also scheduled rides back to the station. We had such a great time. Would definitely come back again to experience other seasonal courses.

Beautiful property, the private onsen in the room was amazing and so relaxing. The dinner was delicious. Staff was helpful and friendly. Very peaceful experience.

This was me and my friend’s first time at a ryokan and this one was amazing! It surpassed our expectations from the onsen, breakfast, amenities in the room, even the massage we booked last minute was great.

Warm welcome, excellent service and fabulous onset. Highly recommend the resort for a truly traditional Japanese experience.

the staffs were nice n friendly, given us a little tour for the hotel. the meals were delicious, with omi beef shabu shabu at dinner.

Perfect

The staff was wonderful and very helpful. We appreciated the shuttle back and forth from Ogotoonsen Station. We had the most relaxing room with a beautiful view of Lake Biwa. We very much enjoyed the breakfast and happy hour.

Nice size and clean room. Balcony have a view of the lake, we had the onsen on the balcony which was a plus. There is a small weather proof tv if you are soaking. The staff are excellent.

Awesome

Wuiet

A very well onsen resort. The food were good, nicely presented. Highly recommended.

They were very attentive and kind, the shuttle was very convenient to go from and to the the train station, the food was amazing and the views and facilities were gorgeous, will definitely come again

Easy to get to once you arrive at ogoto station. Once you arrive there’s a poster sign with a cellphone so you can call the onsen to schedule a shuttle van. Very convenient for foreigners who don’t have an overseas phone number. It was a quick ride and I enjoyed the little information that they broadcasted during the ride. (Ie. what to expect when we arrive at the resort, happy hour, etc). We were warmly welcomed by the staff and the one helping us spoke English so the process went smoothly. The resort is pretty big since the amenities are spaced out. Happy hour, public foot baths, ice pops & beverages offered in the library, walk around the terrace, enjoy the onsen. The public onsen was very clean, beautiful and relaxing. There was even a sauna barrel. Instead of water, they provided tea to pour over the coals which steamed and smelled like tea. It was a nice touch. The private onsen rooms were spectacular. Clean and spacious. Great view of biwako lake. The futons that they set up during dinner were nice and toasty when we went back to the rooms. We had a large group so they surprised us with a private room which was appreciated. Dinner was spectacular with an amazing spread. Breakfast buffet was good but wish they had offered sashimi/sushi/chirashi bowls. They did offer seafood to be cooked at your table which was a nice experience. I really liked that they even had tray trolleys to hold your tray while you choose your food. I highly recommend this onsen

It should be explained that there is a hard check in at 3:00. This hotel is designed for guests to be welcomed at 3:00. We arrived early to think we could enjoy the facilities and this was not the case. The surrounding area is very depressed and not a thing to walk to. Ryokan is a nice change from cities.

The staff was extremely friendly and helpful with any of my inquiries. The overall ambiance of this hotel was extremely calming. I would highly recommend anyone to book this place if you need to destress. Breakfast was also very delicious!