Overall Ratings & Reviews Holiday Inn & Suites HOUSTON WEST - WESTWAY PARK by IHG, an IHG Hotel

Good stay, clean room, nice staff, all easy. Too many smokers by the pool and outdoor seating area so could not enjoy that part.

The carpet and drapes were unkept and felt outdated. The bedding was decent. The bathroom towels were not properly cleaned and had hair from past guests within them. The hot breakfast was cold and the fruit had mold.

Enjoyed my short stay would recommend property

My room had no microwave and the plugs and tv is really outdated

It was really quiet, safe & affordable. Willing to stay there more often.

Nice hotel

It was an unfortunate stay for my family. I booked the hotel for 3 days. For two consecutive days the fire alarm went off at 1:00 am, when we are already sleeping. We know iy was not the hotel's fault but probably from some guests. On our first night thr hallway in the fifth floor smells weed. On the third day we checked out amd transfer to a different hotel

2 thumbs up

My first time staying at this location & everything was great and seamless! I was here for four days on business & it was in a great location & close to everything

Weekend family trip to Houston. Check in Friday, check out Monday. Total 3 rooms, 4 adults, 1 teenager, 2 toddlers, and an infant. Initial night there, we decided to eat at the "full service restaurant" that they raved about on their page and signs around the hotel. There was ONE person running the whole thing. Bar, service, kitchen, took him 10 minutes to come out, and he grabbed menus while telling us why we shouldn't eat there "its expensive, we have little kids, and a hamburger by itself is 17.00 no fries on and on, (despite sign on the tabel that said kids eat free) so we left and ordered pizza. The room had no bathtub so had to wash toddler and infant in the sink. Waterbug also in attendance in our room :/ AC worked well so reason for 2 stars. Hard beds. Breakfast was okay, but it ran out quickly, and took forever to bring new out. Typical hotel box eggs, bacon swimming in grease, sausage, pancake, yogurt, cereal options, and juice, coffee, milk, fruit and pastries. 3rd night after a long day out we wanted to relax by the pool. Got there around 8 and the smell of chlorine was horrific. Front desk said it was still open and opened the outside door to get fresh air in. Electricity went out in the whole hotel for about 5 minutes, husband was trapped in elevator, hot tub was broken, and the same worker from the restaurant came and said "yall know this is closed right? The hot tub is broken and i dont know when the pool was cleaned. We left. Go elsewhere!

Good

Very convenient location to my office. Unfortunately no dining options around.

Check-in delays and long waits in the lobby overshadow any welcoming atmosphere. Advertised amenities fall short, with the restaurant and bar closing early on weekends, leaving you without advertised room service options. A musty smell and stifling heat throughout the hotel contribute to an uncomfortable stay, while the breakfast buffet, available for an extra fee, offers a lackluster selection compared to complimentary options at other hotels.

Nice accommodation

Very amazing and cleen

It was very clean

Everything was just fine. Only one coffee cup.

The room had an odor, and there were spiders crawling on me. I went to change rooms and they told me there were not any more.

It’s nice area but the pool was freezing, the restaurant wasn’t really a restaurant and was closed multiple times while we were there. I always stay at the Holiday Inn- this one was a disappointment.

Property condition, housekeeping and room condition was pretty good. Now, break FOOD was fair as best when is free, BUT when there is cost $ for breakfast, the rating is POOR.. Choices limited, food less than appetizing and breakfast area service poor.