Buen desayuno y buena la atención de la gente del desayunador eso fue lo mejor, Nuestro colchón estaba muy vencido y el aseo regular .

Limpio, buena atención, lugar tranquilo y cerca a lugares para comer y conocer

Good Location. Good price. No Wi Fi in rooms. WI Fi in public areas not stable. Rooms in need of an upgrade A lot of potential not fulfilled.

No telephone in the room, the security box wasn't working and they were supposed to fix it and never happened, they don't change the towels, we were 4 people im the room and the last night they only left 3 towels. There's no bending machine so if you want to buy water or a coke at night you have to find a shop, they only give you one key to the room. The personnel is really kind though, but the hotel condition is terrible.

Hotel is OK, but not **** as Internet rated but more like **. Room and common areas were clean. There were issues such as WIFI worked only in the lobby billing issues took a lot of effort to resolve two requests never addressed no wake-up on departure day as requested. While clean, the hotel needs paint and updating. Overall, I got what I paid for. On a return to Santiago I'd look at other options in the same price range.

Not tons of action in that section of the Providencia district, but the neighborhood is very nice. The hotel itself is a little dog-eared, but not at all shabby...and the room was HUGE with a kitchenette. I thought it was a fine value. Another thing worth noting was that I failed to bring an adapter to charge my devices. The young lady working at the front desk lent me her personal charger plug overnight! Not something you would fine just anywhere. I would stay there again.

This was absolutly the worst hotel ive ever stayed at. The room had one 40W bulb for the whole place. The shower was clogged and backed up. The location was terrible with nothing around. The staff took no responsability to help. Never, never again!!!

Original room, no hot water or wifi. Moved to new room. Safe not working. Wall heater not working. Repaired 4 hrs later. Staff seem generally disinterested in their customers with breakfast staff seemingly totally bored.

very niche hotel, front desk girl has nice smile, but the supper is served too late.

The rooms were nice and neat, hotel was in a good location and the staff was friendly, but the wi-fi was only limited to the small lobby and the restaurant was cafeteria style. Bottled water was hard to find in the hotel and the waiter wasn't always available. For the price we paid for the rooms it was not worth it.

Although the hotel is in a good location in Santiago, there are some aspects that they should improve to offer a better experience for the business travellers.

Room was very large with small kitchen. Excellent breakfast buffet complete with fresh fruit,eggs, ham,chese a variety of breads,juice,coffee,etc. Location was 3 or 4 blocks from shopping and metro. Hotel located in very pleasant neighborhood. Most reception staff spoke adequate English. Very satisfying experience. 3 stars plus.

Good hotel and good location.The only negative point is that the hotel has not a CENTRAL HEATING in room and you need to use a heater. Not so nice for the winter...

Recepcionists very sloppy. Messages were written in a log book but I had to ask if there were any, every day. Requested wake-up call once at 7 AM which the receptionist wrote down again in one kind of log book. Got the call at 7:30 AM instead with no apologies.During my 10 day-stay there were youngsters attending pan-american games, about 170 of them, who were most of the time on their own roaming the corridors at all hours, slamming doors and LOL.

Quarto limpo e amplo, limpeza diária. Funcionários atenciosos. Café da manhã muito bom. Sim, muitas lojas nos arredores, lugar muito tranquilo e bonito.

Alugamos o hotel de última hora e com receio,, devido alguns comentários que lemos aqui. Porém, o hotel é bom, quartos confortáveis e limpos. Localização excelente, próximo ao Sky Costaneira. Café da manhã sem lixo, mas bom. Única coisa que não gostamos foi do barulho de hóspedes mal educados que saiam a fazer check out de manhã cedo ou madrugada e não respeitavam o horário de silêncio. No mais, recomendo o hotel, equipe extremamente prestativa e rápida. Custo benefício ok!!

Hotel excelente e prestativo

Localização excelente em local muito tranquilo Quarto limpo e tamanho bom Banheiro com secador de cabelo Café da manhã bom

O hotel está em ótima localização, funcionários muito atenciosos, mas o hotel tem uma estrutura antiga, precisava de uma reforma, e o café da manhã também poderia ser melhor, medialunas com gosto de gordura ransosa…

La ubicación buena, pero no tuvimos agua caliente en los 3 días que estuvimos, gran dificultad para el baño de los niños. Estacionamientos limitados y espacio pequeño. Solo una lámpara iluminaba la habitación. No hay frigobar. El papel higiénico no fue repuesto. El desayuno muy básico.