Great rooftop terrace. Staff good when you're dealing with them (checkin, room service, etc), but too many staff hanging around, using the lifts, talking in the corridors, chatting in their staff rooms with the doors open to the public, expecting you to get out of their way, etc. Who is the customer here?

Rooms are lacking character and more motel-like than I would have expected from a Boutique property.

Loved our stay x

Nice hotel, very close to the university campus.

Good

Location excellent, room, may as well roomed with next door as walls are paper thin, we booked the hotel steakhouse, should have realised it was going to be an issue when we were only customers on an Easter Friday, highly disappointing and hugely overpriced. Staff were excellent though but certainly does not make up for excessive pricing sadly.

The hotel and staff were incredible. The level of service was amazing. Nothing too much trouble.

Great place to celebrate my birthday a wonderful couple of days to explore Cambridge, this was an excellent base.

When I got my electric car back from valet parking, they had fully charged it! Also the location is great and everyone was friendly.

Staff were great, the room was clean. Location was perfect and views for breakfast were great! Would definitely comes back. Only a couple of minor gripes. The room pictured on the site was not the panoramic penthouse i was expecting, which was misleading. The other thing was driving to the hotel, there is a bus lane camera on the way unless you take a very curcuitous route, and the hotel could have provided a map and made it very clear to not go down that road, unless you want a ticket. Which I got. Having said that, we loved our stay and the spa really made it! thank you

We throughly enjoyed our stay , lovely comfortable bed ,staff were very friendly and helpful, we loved the spa and the gym ,will definitely visit again.

The hotel itself is lovely. The reception staff were really welcoming and helpful. The room itself was nice. The bed and pillows however were really uncomfortable. We were also on the 5th floor and there was a lot of banging from the restaurant above until late. We would stay again but in a different room/floor.

Our stay was pleasant overall. The room was decent, though it would have been nice to have a fridge bar. The bed could have been more comfortable, and the pillows were a bit too soft for our liking. Breakfast was enjoyable—I had the egg royale, and my partner opted for the smashed avocado, both of which we really liked. The spa was nice, but it was quite busy when we went, so we couldn’t fully relax as we had hoped. However, the treatment we received was wonderful and very relaxing. All in all, we had a lovely weekend, and the staff were welcoming.

Clean room, very friendly staff, elemis toiletries and well equipped coffee/tea station. Only issue is the poor reception in the room.

Lovely hotel, great position

The room was lovely, bed very comfy, but room was at front of hotel and very noisy, even for a city hotel. Staff were good and helpful. Spa treatment was amazing but spa needs some refurbishment as was a little tired. But we did love our little stay in Cambridge

Amazing staff, huge room, great dining.

Lovely hotel, great location, Room upgrades foc which was a bonus, disappointed that the hot tub jets wasn’t working and was also disappointed that on advice by the hotel told to use park street car park, I was parked for less than 24hrs and charged £58!! I nearly fainted.. absolutely extortionate.

Roof bar shut , don’t have many beers available from menu and burger overcooked and dry. Great location Parking extremely expensive

The rooms are lovely, views amazing and I used to stay here frequently a few years ago, so was an easy go to when visiting Cambridge after being away for several years. My challenge was the level of noise that disturbed me overnight, I am a light sleeper so used to being disturbed, however it was several times during the night and early hours. Usually a small lie in keeps me going however again the noise disturbance prevented that too … I wasn’t asked how my stay was to provide feedback as I checked out … or I would have done and may have just been the room I booked which was beautifully decorated, comfy bed, great temp control and spacious … I should take ear plugs with me and be able to give a glowing report as everything else was great