Overall Ratings & Reviews Regency Inn & Suites - Baytown

The lobby stinks of a musky smell.The room stinks of the same.The safety lock on the door has been removed! The pillows are in need of finding a trash can!I The flush handle on the toilet is broken. The carpet has not seen a vacuum cleaner in a while. Parking lot full of thugs all night making noise and doing what ever. I was charged more at check in than the total was on hotels.com, do yourself a favor and stay elsewhere!

The room was large with a king bed and a sofa. The sofa was comfy for watcching tvwatching tv

Quiet

They’re great, clean and amazing

Clean, friendly staff very professional. only bad thing is they never have change first vending machine &washer & dryer

Clean rooms, friendly staff. Not to expensive, all in all my favorite place to stay .

Average hotel that saves your penny

I got kicked out of the hotel because I had visitors and that's a very dumd reason to get kicked out of a hotel and because the room supposedly smelled of smoke but I got a smoking room so I don't know why he was even bothering us when we did not / was not bothering anyone. I would not recommend staying here if you

One of the best

Service was not that great ! Couldn’t sleep since so much noise from other guests.

Everything

Smoke free property but room stunk of cigarette smoke. Burns on furniture. Carpet was gross.

I had booked 2 nights but that was before i discovered how horrible this was going to be! The carpet & sofa had terrible stains along with cigarette burn holes in the linen & i found dead cockroaches in the furniture!! I told them at the front desk also those i had killed as in very live ones, tissues in hand to show proof & took photos yet they offered no refund nir even cared! Then the next morning after having killed another roach, told this other Staff...i wanted a full refund for both nights since they charged me upon entry yet ge only gave me 1 night refund & i only stayed 1 night....yet for rhis horrible experience i thought the least they coukd do is give me a full refund! This was a dreadful experience & yet they showed no sympathy nor even an effort to fix this i had to request the refund srveral times & show them proof & photos. Please, see to it this Regency Inn & Suites on Garth Rd Baytown TX, is taken off your list esp through Planet Fitness with whom i am a Member of. They must be shut down to have these bugs exterminated & rooms be sterilized & cleaned befor ever offering service to the public, again! This was a shock filled Nightmare!

I love staying here the management is nice and they go above and beyond for coustomers

RUDE EMPLOYEES

Convenient location for family living in nearby town. Limited information.

Checked in went fine but upon my arrival to the room I was greeted by roaches and because of that I did not sleep the first night. The next day I went to the office and complained and was given another room, it was much better but the bad experience from the first room, had me on edge the rest of my stay.

The room was clean, ac unit worked very well, shower was great, bed was comfortable. Down fall was room smell like stale cigarettes and the pillows were flat..

Nice size room, with sitting area. Shower area was a little dark. Neighborhood can be a bit noisy, traffic, loud cars.

It’s only one person they have that works at night when you try to explain something to him he doesn’t understand but other than that the staff is great. This is one of my favorite hotels. I come to when I’m in Baytown.