I was generally very satisfied with this hotel in Sofya. The blonde lady at the reception (unfortunately I don’t remember her name) was extremely helpful and attentive from check-in to check-out. The room was very clean, and the location is very close to the city center and shopping areas. The only downside was the breakfast area being very narrow. When reaching for tea or coffee, there are many breakfast plates placed directly underneath that area. As guests lean over to get tea or coffee, I was genuinely concerned about hygiene, especially the possibility of hair or beard hair falling onto the food.

TV programs and signal, hot water flow (hot water starts running 10-15 min after turning the tap/shower, hence had to take rather cold showers), lights in the room weren't good enough to provide sufficient brightness during dark hours of the day.

Nice

Very friendly and helpful staff. Good selection at breakfast. Great location very close to the main shopping street.

Central, comfortable, friendly staff.

Nice breakfast

Great location

Yes

Good spread for a buffet breakfast, shower was a 10/10 for pressure and temperature. Friendly staff and the rooms were spotless!

Lovely clean hotel, friendly staff & great breakfast

Everything was good, the room was big with very nice view from the terrace, recommended for anyone who wants to have central location and relax time.

Great room and location but the room temperature but was very hot. It was not that cold outside, we turned the thermostat off and still had to sleep with the window open. The AC was off.

The rooms are super clean and the staff are very helpful. The location is very good.

Excellent service from entering the hotel, the staff and hotel are really good. We booked the hotel not knowing properly about what's in the area and i think it's a very good/great choice. The Metro is only ten minutes away and the main busy street is even shorter walk. Where you have a variety of food and shops to keep you entertained. The hotel is clean, and the facilities in the room are good. Would definitely recommend this hotel as all the staff are very friendly and helpful.

Location location off vitosha boulevard, staff was very nice and helpfull

Fresh delicious breakfast, clean and neat room.

Would definitely recommend the hotel as it was so close to the city centre, also very clean rooms, friendly staff & good breakfast buffet.

We stayed on this hotel already few times - and for sure come back

Incredible value for money, right in the centre of Sofia

It is in the city centre which makes location of hotel really nice. There are several attractions at walking distance and shopping street is also near by. Room was spacious and very clean. Suitable for weekend stayover. The only thing i dislike about is communication from staff. I requested pre-checkin via chat, which was acknowledge by them and mentioned by them that it depends on availability. Upon reaching hotel at my desired time, manager told me that it will take atleast 2 more hours for rooms to be ready and due to which i left the hotel by taking some precious luggage (which i cannot drop at hotel) for city tour, the luggage was bit heavy and due to check-in denial, it has caused backpain to me and when i reached hotel after 2 hours, i discovered that one of my colleage who stayed back at hotel lobby, got checkin just withing 20-25 minutes after i left the hotel and the strange thing is, he did not even requested early check-in so this kind of miscommunication is really disappointing and not expected from such high quality hotel.