Loved the spa and the history of the hotel. Room clean but as on top floor of Barlow house was very dark which I didn’t like much.

It was a good relaxing trip. The highlight, as always is the staff, who are friendly, efficient and accomodating. The pool is always a standout glory as well. It is the cleanest pool in London with sexy dark lighting that makes it so relaxing. The hotel is an event in itself, lots of spectacle and free things to enjoy at different specific historic times. I loved the punch ceremony especially. Breakfast was particularly lovely and well organised. I definitely enjoyed my time here though wish I had booked a higher grade room for even more luxury...that said the fainting couch in my room made it perfect.

Breakfast served on cold plates so egg benedict stone cold by the time it reached my table. Surely not difficult to warm plates.

Room is clean and large room by London standards

Beautiful building, excellent service with extremely helpful and polite staff. Alex was especially helpful in the bar and restaurant area, ensuring we had a memorable experience with our friend from the USA. The modern bedrooms are underwhelming, but spacious and well equipped. It's expensive, but as a one night stay, it's a real treat if you find yourself traveling through London.

Beautiful hotel let down be mediocre room, supposed to be premiere room - not! Dingy bathroom in need of refurb, empty shower gel, 2 tissues fluffed up to mask an empty box. What looked like wardrobe doors was an open maintenence cupboard. Paid just under £450 for room only, no breakfast, had better facilities in a Radisson for £130. Had stayed here previously and had a fabulous room for same price including breakfast, so I was disappointed. On the plus side staff are lovely

Beautiful building from the exterior but inside tells a different story. The staff were smiley but surly! The entrance reception area reminded me of a large Starbucks not a 5 star hotel. The corridor where our room was had artwork of ghosts and pictures of butlers and characters that could have been from Downton Abbey - very strange. The exterior terrace area was closed due to the weather (which was 21 degrees). We requested more tea bags for the room which never came and had to remind them at 2pm our room hadn’t been cleaned. There’s better places to stay for your money.

Amazing stay! One of the best hotels in London. Location and service fantastic,

Very helpful and friendly staff.

Super place to stay.

Next to kings cross, st pancras and the eurail.

Incredibly warm welcome - its service like this that guarantees I will come back.

We loved the convenience of the location. We traveled from Paris on Eurostar and it was wonderful to be able to roll our luggage directly into the hotel and freshen up without having to call a car for transport. The service was excellent. Everyone was helpful and friendly. Our only complaint would be the smell in the corridor leading to Barlow House. The strong stench from the bathroom in the hallway was intolerable and disgusting. It was reminiscent of the horrible odor in the bathroom trenches found in China. Since our room was located in Barlow House, we had to walk down that corridor to get to the elevator to get to our room. We dreaded that walk, and the fact that the odor also gets trapped in the elevator on the ride. It negated our otherwise positive experience and left us with a bad impression of our stay. Please correct this odor issue for the benefit of all.

This hotel is beautiful and in an amazing location. Would highly recommend.

Great location and walkable to many things.

Staff was excellent, very helpful and courteous, especially in the booking house Bed was a bit firm for my liking, so just took a few days to get used to! Food options were excellent and always delicious

We changed our room for one that was acceptable- but at this price not reasonable. The first room was pitch dark, internal - no outside window, looked into stacked chairs and other furniture. We were told this room was a grade above what we had booked. We had paid for an upgrade already - so if this is 2 rooms above basic we’re astounded. We stayed here years ago and it was a luxury. I booked for my husband’s birthday this year - it really wasn’t worth the money. The spa facilities are nice - but we were told we couldn’t use them in the morning as lifeguard training was taking place. Not acceptable when you pay £320 for one single night - you can’t check in until 3 and need to be out by 11 - so in fact 20 hours. When we wanted to check out we waited too long - we asked until the 4th member of staff would help. The others told us to wait as they checked guests in (remember you can’t check in until 3 … this was just after 11…) I wouldn’t recommend - absolutely not 5* - had a more luxurious stay recently in the 3* Copthorne in Kensington for half the price.

Glorious looking hotel inside and out VERY average, characterless small double room for nearly £400 - just extortionate.

Excellent experience here even with a few changes that were request and immediately accommodated for. Worth a stay every time

We loved our stay, LOVED it! The drink on arrival and check out The complementary fizz for our 13yr anniversary and personalised cupcakes. The room was comfortable The hotel is beautiful, just perfect The pool was lovely, only the spa treatment wasn’t as good as I would have expected