Staff and facilities were excellent!

Lovely room, extremely accommodating staff, lovely food and drink. Gorgeous, historic hotel.

I was given an “accessible room” and told this was an upgrade. While I understand these rooms can be slightly larger, it significantly impacted the overall aesthetic, especially as this was booked for Valentine’s Day. The room featured prominent accessibility fixtures, including a large red emergency strobe light on the wall, which wasn’t what we were expecting and took away from the atmosphere and charm of the stay. I think reception staff should clearly explain when an “upgrade” means an accessible room, so guests can make an informed choice rather than being surprised on arrival.

Comfortable bed, polite staff

Super hotel. Height of luxury.

Beautiful stay. Friendly staff, amazing room with comfortable bed. Breakfast was amazing and spa massage top class.

Excellent service throughout

Spotless room. Professional staff and fantastic surroundings

Room was spotless and all the staff were wonderful and helpful.

First rate

Clean rooms and friendly stagg

Small room with sloping ceilings so we kept bumping our heads. A huge television was set across one corner of the room which made it very difficult to reach the far side of the bed.

Room spotless and wonderful in every way.

Beautiful hotel, fantastic service, and great location!

Rooms were not very clean and shower stall had a j

One of the most elegant and historical place I ever been for sure we will be back this time next year for Christmas thank you so much

There is a mice infestation- literally 20 or 30 running around

Hotel was very nice, would stay again. Restaurants and main bar / longer were very good. Food was excellent. Rooms are a little tired and was a little underwhelming for the standard of hotel but overall very good and as mentioned would stay again.

Great room and breakfast.

Excellent choice in all aspects.