I was staggered there wasn’t a wettex or tea towel

My young family and I had an enjoyable stay at Ultiqa Beach Haven on Broadbeach. The location was fantastic, walking distance to the beach, cafes and supermarket as well as nice restaurants. Our 2 bedroom apartment served us well and had what we needed. We also enjoyed the pool facilities and with some windy days during our stay, the fact they are heated was definitely welcome. Two areas that I encourage them to uplift is building maintenance and apartment provisions. On building maintenance, I think some better planning in the lift upgrade project and ongoing maintenance is needed now and going forward. Having a 32 storey complex, lift access is critical. We checked in with 2 of 3 lifts operating. This reduced to 1 in the 2nd half of our trip, with one particular day having periods of time with no lifts operating. I understand unexpected scenarios happen but when they do, customers expect action to happen quickly. On apartment provisions, I just felt Ultiqa has potentially gone a little too far in providing the bare minimum in rubbish bags, dishwasher tablets etc. For the price being paid, I believe people would expect to be provided these basics to be able to not have to go and buy excess from a supermarket.

Brilliant location and wonderful facilities. We definitely enjoyed the heated pool and spa. Unfortunately the main bedroom only contained a double bed, not a queen like the description said. This definitely impacted my quality of sleep.

We could have been let known there was a construction site across the road….no good for those that didn’t rise early!!

Second time staying at this property… love the location and the front pool gets great all-day sun. Only minor issue is the lifts which there are three of, but often one is under repair. Definitely recommend staying. Really good value for money.

The heated pools, both inside and out, were very well heated. Wonderful as it was a bit overcast and cool during our stay - Mid May.

Absolutely horrible place false advertisement about the room Do not advertise 1 bedroom apartment when they do not have them also don’t show pics of being right in front of the water when they are not Reception was absolutely no help and my holiday was off to the worst start I do not recommend these out dated horrible apartments which have stupid little notes on everything and do not even have a pen and note pad Front tv did not work and nuthing was offered to help the situation if the other hotels did not go up substantially I was not even going to stay there Horrible experience and will never stay nor recommend ever

Beach wow was amazing . Handy to shops . We would have like to have had 2 towels each for our stay of 5 nights , one for the pool And one for showering . Lifts weren’t working well while we stayed . Love the facilities bbq and pool etc . Lovely staff

Lovely apartment with gorgeous views and a great location, so convenient to beach, restaurants and shops. The amenities were really good, pools, spas, sauna and tennis court. The family had a fantastic time.

Spacious apartment with a glimpse of the ocean. Pools were a hit with the kids. Close to the beach and great restaurants. Top location. Only negative was one of the lifts wasn’t working and we often had to wait a long time to get the lift.

Stay was AMAZING. Clean rooms. Beach view. The kids loved all the different pools. Highly recommend 👍

Perfect stay

Hannah and Staff were super friendly, great location and facilities. Room had a great view though only had a split aircon unit in the lounge room leaving the rest of the apartment inc bedrooms stinking hot and hard to sleep, Majority of the soap and shampoo dispensers were empty

Apartment was spotless and the location is perfect. The bathrooms could do with an upgrade as very old fittings and showers very small but were spotlessly clean! Would highly recommend this property.

We had a clean, comfortable stay with a stunning ocean view at Ultiqa Beach Haven. The staff were helpful and friendly, and it’s just a short walk to the beach and great restaurants. The bathroom in our standard apartment could use some upgrades. Pool towels are not complimentary but can be purchased for $15 or bath towels can be used for the pool and changed if you ask, We’d happily come back to stay in a renovated apartment for an even better experience.

Room had issues. TV in living area was faulty and we could not change channel or watch foxtel for 1st 7 days of our stay. Paying for rrom with tv not working. Dining chairs where old and covering flaking off making a mess. Dishwasher dispenser broken

The 'Standard' two bedroom apartment was terrible. Unrenovated, 70's or 80's styling and no aircon in the bedrooms. The handle from the wardrobe broke off immediately. Corina at reception was very helpful and found us a better grade of room but we had to pay extra $$$, very lucky it was off peak so there were other rooms available. The new room was excellent. Pools were great and BBQ amenities were new and clean. Wasn't thrilled with our kids being shushed by what I would call 'elderly permanents' as I thought this location was child friendly. They were playing happily and not even that loud. Location was awesome, could walk to everywhere we needed to go.

Staff were nice, the room was pretty good

Loved this place. Will definitely stay here again.

Started bad, ended worse. Room was found dirty with dried snot on one of the kids bed head, a random tablet under the bed, a dead squashed bug on the wall, dust in all of the door frames and on fans and the air conditioner ducting falling apart. On the final night, did a load of clothes washing and put them in the dryer before going to bed. Woke to clothes all wet and the power not working in the laundry. Found that the power board had stopped working and when looked in the cupboard, found the hot water tank rusted, leaking (tank possibly ruptured) and stunk. Disappointed is an understatement. The good was the indoor pool and spa area. It was nice and during windy days, was a good place to swim with the kids.