The Diplomat Hotel and Spa

Explore The Diplomat Hotel and Spa
8.4
Very Good
From 431 reviews
Cleanliness

8.6

Room Comfort

8.2

Location

6.0

Service and Facilites

8.8

Traveller Reviews The Diplomat Hotel and Spa

Number of reviews per page
20
40
Top reviews
Biraj
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Excellent including dinner breakfast and staff
Mike
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Epic. Lovely place.
Wilf
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great Hotel, Great Staff...
Susan
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel had a very large wedding going on. If I had been told I would not have booked it. The breakfast was very poor and served cold. With little choice.
David
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Dinner was nice but expensive. Ribeye was oversalted.
Stewart
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Whole stay was excellent
John
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Good Parking ( Top car park off the hill to the left is much easier with luggage ) Friendly Staff , Clean / Warm and comfortable room. Leisure facilities clean and all in service - one issue was space in the pool etc , it seems locals use the site and have a right of passage to the pool / Jacuzzi as we were twice subtly forced to leave the pool as people took their position and left us no choice. Suggest an hour either side of the normal operating hours when the hotel rooms are busy just for guests to use the facilities - not a complaint , just a suggestion. Otherwise a fantastic stay - we love the Gower as we have family in Penclawdd and visit regularly. Room service spot on too - lovely fresh room to return too each evening - Thanks
Read More
Carl
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Although the main area was a little dated the rooms were modern, clean and had all necessary amenities. The staff were fabiulous so welcoming and friendly. Breakfast was exceptional. Special shoutout to Liz who looked after us during breakfast (fabulous service and a genuinely nice person) and th gentleman who was th night porter. Both outstanding members of staff who delivered excellent service
Read More
Joanne
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff were very helpful. Plenty of parking space. Bed really comfortable. And the food in the restaurant was lovely.
Anna
icon-with Friends
with Friends
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Rubbish was found all over the floor (plastic nails, bottle of water under the dressing table, half eaten cookie), bed extremely uncomfortable, food in the restaurant salty(when sent back the tone was like I was asking for more food, rather than trying to rectify error politely), no idea how this place is 4star, would never go back. Spa just re-opened after refurb, but works still going on, debri everywhere, smell of silicone in the changing room revolting. Staff on reception and spa lovely.
Read More
Jim
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great welcome from the staff and lovely food
colin
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Plenty of parking Very up market feel hotel but family friendly Breakfast staff were super attentive and very professional
Lisa
icon-Business
Business
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Nice, modern room with lovely spacious bathroom. Breakfast was disappointing, but dinner was excellent
Andrew
icon-Leisure
Leisure
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very clean room, carpet and bathroom. Staff very helpful, and courteous. Food lovely.
Zoltan
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Food, spa
Geoff
icon-
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

One night work due all good, for the money not bad at all
Gareth
icon-Business
Business
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Friendly staff and good food
Andy
icon-Business
Business
8.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Good stay nice hotel excellent restaurant 👍👍
Martin
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We were a family of 11 people having Xmas lunch. The food was excellent and as it was a carvery, you could have as much as you wanted. The staff was very attentive without being pushy. The room was excellent, it was very clean, plenty of coffee, tea. The breakfast, lots of choice from cereals to a full English which was cooked to order and it was superb, everything was tasty. It is a fantastic hotel with brilliant staff.
Read More
Stewart
icon-Business
Business
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Nice hotel, very oldie worldly but great value for money, staff really good.
Number of reviews per page
20
40