Stayed here expecting high end, unfortunately I felt disappointed. Hotel seemed somewhat dated and in need of an uplift. The Bannatyne club was completely separate from the hotel and was the other side of the carpark. If booked directly with hotel I think the club is complementary, unfortunately if not it incurs a £15 supplement per day. Hotel only offers a small selection of bottled drinks, crisps and chocolate. All other food is in the separate club building. Staff were un-engaging and checking took longer than it should have. Double bed was 2 single beds pushed together and could feel the join, toilet flush wasn’t the best and the room/toilet looked a little tired. Could hear the road noise but not too bad with window closed.

We stayed one night. The hotel was very clean. The staff were very helpful. Only a short ride by taxi or bus into the town centre. Would stay here again.

Lovely staff, thank you gfo

Didn’t use the spa for anything other than breakfast but the service and food were good

Very noisy, not a great ideas to put me on a. Corridor which had a hen party. Woken up constantly. People unreasonably loud in corridor. Check in was unfriendly but check out lady was lovely. Would definitely not stay again

Very noisy room. Someone was trying to get into our room at 3am. Not impressed

Lovely room - spacious and very comfortable. No hot water unfortunately for the shower. Good location for public transport into Durham (bus) and close to shopping.

Staff are all friendly and helpful, having free parking, not far from the city centre, was incredibly helpful

The staff were delightful, and thecrooms extremely spacious and comfortable. Recommended for a decently priced stay a few minutes' car away from Durham.

Really noisy room- Chinese water torture dripping sound and everything creaked. Apart from that generally clean and ok for a single overnight. There are extra charges for the gym/pool.

all good

You cant use the spa facilities as a guest of the hotel!

Nice hotel. Clean room and a comfy bed with a spar just opposite. Rooms recently refurbed

This hotel is on par with a travel lodge.

Room tired & advertised as having a pool which, was significant additional cost in the small print

Lovely as always thank you. I love staying here.

Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order. Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed.

Good stay

Room clean and comfortable. Staff very friendly and helpful.

Budget hotel, clean enough and the staff were really nice people. Very helpful. About a £10 Uber ride from the train station.